Subprocessors
List of SmartRecruiters’ Sub-processors Effective July 24th, 2024
(Use Shift + Scroll to move the table below from side-to-side)
| Name of Company | Address | Processing Activities | Hosting Location | Applicable Software Module or Service | Year Sub-Processor Relationship Began |
| SmartRecruiters Inc. (SPOLKA AKCYJNA) Oddzial w Polsce (SmartRecruiters, Inc. Poland Branch) | ul. Fabryczna 20a, 31-553 Krakow, Poland | Operation, maintenance, support, and testing of SmartRecruiters’ software. | The default hosting location for SmartRecruiters’ customers is Frankfurt, Germany, unless another country’s hosting is designated in an order form between SmartRecruiters and a customer. | SmartRecruit, and any additional purchased software modules. | 2010 |
| SmartRecruiters, Inc. (SmartRecruiters, Inc. is only a sub-processor if the contract to purchase SmartRecruiters’ software is executed by a SmartRecruiters entity other than SmartRecruiters, Inc. and support is provided to a customer from the United States. Sole shareholder of SmartRecruiters Ltd, SmartRecruiters GmbH, and SmartRecruiters SARL.) | 166 Geary St, San Francisco, CA 94108, USA | For processing activities, SmartRecruiters, Inc. provides support to our customers. | The default hosting location for SmartRecruiters’ customers is Frankfurt, Germany, unless another country’s hosting is designated in an order form between SmartRecruiters and a customer. | SmartRecruit, and any additional purchased software modules. | With SmartRecruiters SARL: 2018
With SmartRecruiters GmbH: 2018 With SmartRecruiters Ltd: 2016 |
| SmartRecruiters SARL (SmartRecruiters SARL is only a sub-processor when the contract to purchase SmartRecruiters’ software is executed by an entity other than SmartRecruiters SARL) | 77-81 Boulevard de la République, 92250 La Garenne-Colombes, France | Provides professional services to customers for implementing SmartRecruiters’ software. | The default hosting location for SmartRecruiters’ customers is Frankfurt, Germany, unless another country’s hosting is designated in an order form between SmartRecruiters and a customer. | SmartRecruit, and any additional purchased software modules. | 2018 |
| SmartRecruiters GmbH (SmartRecruiters GmbH is only a sub-processor when the contract to purchase SmartRecruiters’ software is executed by an entity other than SmartRecruiters GmbH) | Wilhelmstr. 118 10963 Berlin, Germany | Operation, maintenance, support, and testing of SmartRecruiters’ software. | The default hosting location for SmartRecruiters’ customers is Frankfurt, Germany, unless another country’s hosting is designated in an order form between SmartRecruiters and a customer. | SmartRecruit, and any additional purchased software modules. | 2018 |
| SmartRecruiters Ltd. (SmartRecruiters Ltd. is only a sub-processor when the contract to purchase SmartRecruiters’ software is executed by an entity other than SmartRecruiters Ltd) | 190a Bermondsey Street, London, SE1 3TQ, United Kingdom | Provides professional services to customers for implementing SmartRecruiters’ software. | The default hosting location for SmartRecruiters’ customers is Frankfurt, Germany, unless another country’s hosting is designated in an order form between SmartRecruiters and a customer. | SmartRecruit, and any additional purchased software modules. | 2016 |
| Amazon Web Services EMEA SARL | 38 Avenue John F. Kennedy, L-1855, Luxembourg | Data hosting. | Hosting location is either: (1) Frankfurt, Germany, or (2) Ohio, United States, or (3) Sydney, Australia. The exact addresses are not disclosed by AWS. Backup hosting locations are in the same regions. | SmartRecruit, and any additional purchased software modules. | 2010 |
| Textkernel BV | Nieuwendammerkade 26a5, Amsterdam, Noord-Holland 1022 AB, The Netherlands | Textkernel scans a candidate’s uploaded documents and parses the data into the database, e.g.: it scans documents for a candidate’s first name and adds that data to the first name data field. | Netherlands | SmartRecruit | 2014 |
| J-LABS Spoika z ograniczona odpowiedzialnoscia | Ul. Zablocie 43a, 30-701 Krakow, Poland | Software development | N/A | SmartRecruit | 2020 |
| Cloudflare Inc. | Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, USA | Web application security & performance solutions, including DNS and WAF components | Nearest location to a visitor based on the metadata | SmartRecruit, and any additional purchased software modules. | 2023 |
| DataDome Solutions Inc. | DataDome Solutions Inc., 524 Broadway, 11th Floor, New York New, York 10012, USA | Web application bot and online fraud protection solutions. | European Union | SmartRecruit, and any additional purchased software modules. | 2023 |
| Atlassian. Pty Ltd | Level 6, 341 George Street – Sydney NSW 2000, Australia | Atlassian’s Jira, Confluence and Opsgenie are sub-processor if it is required to store customer personal data for solving bugs and problems reported by customers | Germany | SmartRecruit, and any additional purchased software modules. | 2024 |
| VISIER, INC. | 548 Market Street, San Francisco, CA 94104-5401, USA | Talent Acquisition Analytics | Germany (Active EU-US DPF Certification), Singapore or US, depending on the customer’s account hosting location. | SmartRecruit, and any additional purchased software modules. | 2024 |
| Optional Sub-processors* | |||||
| Pendo.io Inc. | Pendo.io Inc., 301 Hillsborough St, Raleigh, NC 27603, USA | Provide SmartRecruiters customers’ application users with in-app contextual guidance and walk-throughs in order improve user adoption and deflect support tickets | Google Cloud USA | SmartRecruit, if SmartTips is acquired as part of an additional purchased module. | 2023 |
| AMS – Alexander Mann Solutions Corporation | Erieview Tower 1301, Suite 1200, East 9th Street, Cleveland, Ohio 44114, USA | Provides professional services to customers for implementing SmartRecruiters’ software. | N/A | All modules within the scope of an implementation. | 2016 |
| Clevis GmbH | Erika-Mann-Street 53 80636 Munich, Germany | Provides professional services to customers for implementing SmartRecruiters’ software. | N/A | All modules within the scope of an implementation. | 2020 |
| Jitterbit, Inc. | 1301 Marina Village Pkwy Alameda, CA 94501, USA | If requested during implementation, the Cloud connector used to host and maintain any custom integrations between Customer’s system and SmartRecruiters platform. | Netherlands | SmartRecruit, and any additional purchased software modules. | 2015 |
| Rhaegal SASU | 1011 route de Montastruc, 33880 Baurech, France | Provides professional services to customers for implementing SmartRecruiters’ software. | N/A | All modules within the scope of an implementation. | 2019 |
| The Udder Group Limited t/a Udder | Registered Office: 85 Great Portland Street, First Floor, London, United Kingdom, W1W 7LT | Provides professional services to customers for implementing SmartRecruiters’ software. | N/A | All modules within the scope of an implementation. | 2022 |
| Twilio, Inc. | 375 Beale Street, Suite 300 San Francisco, CA 94105, USA | Twilio sends text and WhatsApp messages between a candidate and a Customer. | United States for SMS messages. WhatsApp stores messages on the WhatsApp user’s device. | SmartMessage & SmartPal | 2020 |
| xFive Pty Ltd | PO Box 537, Chelsea, VIC 3196, Australia | Provides professional services to customers for implementing SmartRecruiters’ software. | N/A | All modules within the scope of an implementation. | 2019 |
| Zendesk Inc. (formerly Smooch Technologies Inc.) | 989 Market St, San Francisco, CA 94103, USA | Used to power the sending and receiving of messages from the SmartPal platform to users and applicants. | The United States or the EEA as determined by a customer during implementation. | SmartPal | 2020 |
| Mailgun** | 112 E Pecan St. #1135, San Antonio, TX 78205, USA | Mailgun powers the email functionality between candidates and customers in SmartRecruiters’ software. | Frankfurt, Germany | SmartRecruit | 2021 |
| SendGrid Inc.** | 1801 California Street Suite 500, Denver, Colorado, 80202, USA | SendGrid powers the email functionality between candidates and customers in SmartRecruiters’ software. | United States | SmartRecruit | 2017 |
| Tableau Software, LLC | 1621 N 34th St., Seattle WA 98103 | Analyzing Data | Frankfurt, Germany | Insights Managed Service | 2016 |
| Microsoft Ireland Operations Limited | One Microsoft Place, South County Business Park, Leopardstown, Dublin 18D18 P521 | Data Hosting | London, United Kingdom | Attrax | 2022 |
| VONQ B.V. | Beursplein 37 (3011 AA) in Rotterdam, the Netherlands | Managed Services | Frankfurt, Germany | SmartDistribute | 2022 |
| Workato, Inc. | 215 Castro Street, Suite 300, Mountain View, CA, 94041 | If requested during implementation, the Cloud connector used to host and maintain any custom integrations between Customer’s system and SmartRecruiters platform. | Frankfurt, Germany | SmartRecruit, and any additional purchased software modules | 2022 |
| Salesforce.com, inc. (Salesforce is only a sub-processor if a customer places personal information in a support ticket) | Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA, 94105, United States | Support ticketing system | Washington D.C., USA | SmartRecruit, and any additional purchased software modules | 2015 |
| Google LLC | 600 Amphitheatre Parkway, Mountain View, CA, 94043 | Hosting Services | St. Ghislain, Belgium | SmartRecruit, and any additional purchased software modules | 2021 |
*Optional sub-processors are sub-processors that are not used by SmartRecruiters on behalf of customers unless a customer (1) purchases a particular software module as indicated in the table above, (2) chooses a particular implementation partner, or (3) chooses a sub-processor to provide particular functionality (e.g., Mailgun or SendGrid) based on hosting location.
**A customer must choose either Mailgun or SendGrid for email functionality.