nscglobal provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. nscglobal is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

• Recording and processing incidents and service requests according to process specifications.
• Communicating with users to understand issues and known solutions.
• Closing and documenting incidents according to process specifications.
• Forwarding incidents which cannot be resolved by the IT Service Desk to the specialist groups in the downstream support in line with the process specifications.
• Initiating escalations via designated management according to process specifications.

• Experience with customer service, preferrably in a call center environment
• English proficiency in both verbal & written form
• Flexibility to work shifts (set schedules)
• Must be culturally sensitive; appreciate cultural differences

JOB TYPE:       Direct Hire with nscglobal

START DATE:   IMMEDIATELY

LOCATION:      Mason, OH

PAY RATE:       $12 per hour plus shift differential (if appropriate), holidays & benefits

• Windows Client (currently: Windows XP, 7 and 8), Microsoft Office- especially MS Outlook

• Basic knowledge of the Windows Active Directory and domain concept
  • Basic knowledge of PC hardware and mobile devices (e.g.,  Apple/Android, tablets products)
  • Network knowledge (TCP/IP)
  • Password resets and basic navigation knowledge
  • Fixed network telephones, cell phones, VoIP telephones
  • Internet Explorer