Company Description

We're ASOS. We blend our flair for fashion with our love of cutting- edge technology, but more importantly were interested in how we can bring the best out of you. 

We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgment, and channel your creativity into a platform used by millions.  

Through our Fashion with Integrity strategy we are driving diversity, equity and inclusion across every aspect of ASOS and ensuring every ASOSer can be their authentic self at work.  We want our people to be whoever they want to be, because we believe people who bring their best selves to work, do their best work.   

We are currently looking for a Customer Experience Project Manager to drive the delivery of key transformation workstreams, to continue to build an even more customer-centric business and add value in support of our Customer Care 3-year plan, and wider business strategy. ASOS Customer Care have ambitions to become industry leading in their customer experience and we are looking for a customer centric project manager to help get us there

The role will ensure that project milestones and deliverables are met on time and to budget. Project reporting will also be a key part of the role, requiring RAG status reports to be produced on a fortnightly basis to feed into programme boards.

The project manager will also support our Customer Care Experience & Transformation function on project management best practices and methodologies on a day-to-day basis.

About the role

• Develop and maintain comprehensive project plans, including timelines, milestones, and resource allocation
• Lead cross-functional teams, motivating and guiding them to achieve project objectives
• Manage project budgets, track expenses, and optimize resource utilization
• Identify and mitigate potential risks that may impact project success
• Facilitate effective communication between stakeholders, team members, and clients
• Monitor project progress, provide regular status updates, and implement corrective actions when necessary
• Conduct post-project evaluations to identify areas for improvement and apply lessons learned to future projects
• Ensure compliance with company policies, industry standards, and regulatory requirements
• Foster a culture of innovation and continuous improvement within the project team
• Supporting our culture by championing Diversity, Equity & Inclusion strategies

About you

• Project Management Professional (PMP) certification or equivalent
• Proficiency in project management methodologies such as Agile, Scrum, and Waterfall
• Strong skills in using project management software (e.g., Microsoft Project, Jira, Trello)
• Strong Customer/Commercial experience ideally in B2C and familiarity with industry-specific practices and trends (relevant to our company's sector)
• Demonstrated expertise in risk management and stakeholder management
• Outstanding communication and presentation skills
• Strong problem-solving and decision-making abilities
• Ability to lead and motivate cross-functional teams effectively
• Adaptability and willingness to embrace change in a dynamic work environment

What’s in it for you? 

• Employee discount (hello ASOS discount!) 
• ASOS Develops (personal development opportunities across the business) 
• Employee sample sales  
• Access to a huge range of LinkedIn learning materials 
• 25 days paid annual leave + an extra day for your birthday 
• Discretionary performance related bonus scheme  
• Private medical care scheme 
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits