The Senior Manager of the Technology Services Portfolio is part of the Continuous Delivery team within the Digital & Tech (D&T) Department at A&F. The Technology Services portfolio supports strategies tied to Platform, Endpoint and Network infrastructure (both corporate and stores), Information Security, and collaboration applications; the foundation on which A&Fs technology stands on. The Sr Manager will lead successful planning and delivery within their Tech Services portfolio, while supporting transformational projects across all D&T.

This position is a hybrid role with flexible on-site requirements at our Global Home Office in Columbus, Ohio.

What Will You Be Doing? 

• Partner with Leaders of Technology Services within the D&T org and the roadmap working team to sequence and intake the prioritized initiatives:
  • Partner with portfolio planning and architecture to define, sequence, and estimate new projects
  • Be a strategic thought partner in how to ensure the work is effectively laid out, supporting and leading concepting of initiatives as required to better understand the scope or work. 
  • Become intimate with the holistic D&T roadmap and assist in identifying where other Portfolios will drive work to Tech Services, defining cross teamwork and dependencies.
• Plan, manage and deliver your portfolio of projects by achieving expected outcomes in support of A&F strategic roadmap 
  • Develop portfolio level plans that are sequenced to maximize value, dependencies, and capacity
  • Ensure traceability from corporate strategy, corporate playbook, and business case to project plan and execution
  • Proactively communicate major initiative plans, schedules and dependencies to all levels of stakeholders
  • Drive timely decision-making to drive alignment and remove blockers
  • Escalate issues and risks with a high sense of urgency; develop and track progress against mitigation plans
  • Build resource plans to ensure critical cross-functional roles are filled; Technical, Functional, OCM, and Delivery
  • Coordinate with vendor implementation partners and managed services, ensuring continuity between vendor project plans and the overall program
  • Prepare the Organization for change by partnering with the OCM lead and ensuring effective communication strategy and training needs are accounted for.
• Set up project teams for success by developing our team members and continuously improving the way we work: 
  • Establish staffing plans that optimize the team’s capacity and ability to execute with high quality
  • Develop, mentor, coach direct and indirect employees to support your portfolio’s success
  • Measure performance and provide frequent coaching to uplift skills
  • Team Up with other Portfolio leaders, BA, and Scrum Managers (delivery community) to adapt and identify continuous improvement opportunities.
  • Team Up with cross functional partners – Technology and Business Teams - for success.
  • Ensure quality standards are defined, inspected, and measured
  • Creatively problem solve capacity and budget constraints
  • Provide accountable for financial management and reporting for projects within the portfolio. 
• Be accountable for the portfolio’s success by measuring and monitoring progress against objectives, time, and budget while providing transparent communication to leadership on status, issues, risks, and required decisions across the portfolio 
  • Align the team to the objectives and goals for each initiative. Convey the need to review how work ladders up to the goals. (Repetition is recognition)
  • Relentlessly manage stakeholder expectations through transparent communications and a deep understanding of business impacts, bridging the “technology gap” with stakeholders across the organization
  • Define, communicate, and manage dependencies across projects
  • Support Portfolios success by proactively looking forward for risks / issues to assist in mitigating
  • Be an escalation point for all risk and issue mitigation
• Model A&F leadership standards to strengthen our company culture through leadership of self, others and the organization: 
  • Commitment to Quality: Be counted on to deliver high quality as we reach ambitious goals with high business impact 
  • Authentic Goodness: Build up others, Team up to create community and Show up with your best self to inspire others with passion and perseverance 
  • Always Forward: Stay curious, learn from mistakes, and push boundaries by embracing change and creating new and next 

What Do You Need To Bring? 

• B.A./B.S. in Business, Engineering, or technical area required   
• 7-10+ years of Technology related experience in multiple of the following areas:
  • Cloud Platforms
  • Networking (retail stores, SD-WAN, cloud connectivity)
  • Tech Hardware (endpoints, mobile devices, print, retail store devices)
  • Tech Operations (Service Desks, international support, incident management and communications)
  • Information Security
  • Applications support

• 5+ years in Project/Program Management and delivery, with experience leading other Project Managers

• Strong understanding of agile project management and program governance, including expertise utilizing JIRA and Microsoft Office Suite Products
• Strong business acumen, including strategic planning and the ability to develop and measure objectives, key results and ROI analysis  
• Strong attention to detail and excellent analytical and communication skills to facilitate issue resolution and drive consensus
• Ability to thrive and deliver in a high-energy, fast paced, changing environment with a leadership presence and ability to adjust to situations that could involve conflicting goals 
• Ability to collaborate and effectively manage a dispersed team and prioritize work 
• Proven relationship management skills, including the ability to work with multiple executives concurrently while demonstrating strong leadership, communication, planning, negotiation, and management skills 
• Creative and critical approach to problem solving with a humble, team-oriented, and optimistic attitude 
• Shows Up with a Team Up and Build Up leadership presence to collaboratively drive work forward
• Experience implementing and following organizational change management methodologies including application of ADKAR

Our Company 

Abercrombie & Fitch Co. (A&F Co.) is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we’re here for our associates, customers and communities on the journey to being and becoming who they are – and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.  

Our Values 

We lead with purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being a 2021 recipient of Fortune’s Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive Bonus Program  
• Paid Time Off and Work From Anywhere Flexibility    
• Paid Volunteer Day per Year, allowing you to give back to your community 
• Merchandise Discount 
• Medical, Dental and Vision Insurance Available 
• Life and Disability Insurance 
• Associate Assistance Program 
• Paid Parental and Adoption Leave 
• Access to Carrot to support your unique parenthood journey 
• Access to Headspace dedicated to creating healthier, happier lives from the inside out 
• 401(K) Savings Plan with Company Match 
• Opportunities for Career Advancement, we believe in promoting from within 
• A Global Team of People Who'll Celebrate you for Being YOU 

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

This role allows for remote work across the U.S.. Therefore, in states and cities that require the hourly or salary compensation or pay range to be included in a job posting, the recruiting pay range for this position is $129,000 - $151,000. Factors that may be used to determine your actual salary may include your specific skills, your years of experience, your work location, comparison to other employees in similar or related roles, or market demands. The range may be modified in the future.