Store Operations & Customer Care is the global support center for store associates and customers for Abercrombie & Fitch and Hollister brands worldwide. The team oversees all contact center experience and operations. The team is also responsible for communicating and training on new initiatives, providing strategic support to merchandise and omnichannel operations, dictating staffing and payroll guidance, and maintaining store technology. In addition, the team coordinates with corporate partners on opportunities and challenges related to customer impacts and store operations.

The Assistant Analyst, New Stores supports the team with all planning phases of new store openings (NSO), remodels, relocations, closures, and special projects. This position is responsible for supporting project communications, calendar management, documentation updates, and survey analysis.

This job is located at our Global Home Office in Columbus, Ohio.  

What Will You Be Doing? 

• Support weekly operational design reviews through project tracking, data input, etc.
• Support all pre-turnover planning tasks & resource setup related to new store openings.
• Send communications to internal cross-functional partners related to all projects including calendar updates, date changes, and meeting agendas.
• Send and analyze all post-project surveys, documenting key take-aways, feedback, and challenges from field teams. Responsible for documenting and analyzing trends to hindsight areas of opportunity.
• Organize and maintain updates to process documents, team tools, and cross-functional resources.
• Support planning and organization of special projects – e.g. store relocations, closures, remodels, brand activations, pop-ups and franchise initiatives.
• Work with New Stores team, operations partners, and field teams on a daily basis.
• Position will have occasional travel requirements

What Do You Need To Bring? 

• Highly organized and able to achieve productivity and efficiency
• High attention to detail, balancing quality with speed & impact
• Strong verbal and written communication skills
• Brings passion and optimism for the work, business, brands and customers
• A collaborative approach to work; ability to build strong partnerships with key cross-functional partners
• Ability to multi-task in a dynamic work environment across multiple brands and store types
• Strong proficiency in Microsoft Office suite
• Thrives in fast-paced environments; can effectively meet multiple deadlines at the same time
• Bachelor’s degree required; at least two years of retail experience strongly preferred; or equivalent combination of skills/experience

Our Company 

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.  

Our Values 

Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental, and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off & one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Onsite fitness center
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER