Ashley Furniture is the #1 Selling Brand of Furniture in the World. Our customers find exceptional value in both the products and services we offer. Selling “Ashley Direct” allows us to sell for up-to 50% less than comparable product brands. Combine the saving with fashion forward beautifully designed showrooms and you will understand why, with 550+ locations, Ashley Furniture IS the Fastest Growing Furniture Retailer in America.

Now Hiring Full-Time Customer Care Representatives
In Batavia, NY!

Are you a naturally talented, “people” person who cares about the products you represent and the customers you service?  Do you possess a professional presentation, excellent phone skills and the ability to multi-task efficiently?  Are you detail-oriented, able to type a minimum of 35 wpm, and possess working knowledge of common Microsoft computer programs?  Would you enjoy a social, upbeat, and fun work environment?

If the answer is yes, then we want to talk with you!

SELF-PACED COMPENSATION

At Ashley we offer a very unique and competitive compensation plan.  Most companies offer pay increases on time and tenure.  Instead, we base raises on merit and performance.

With three levels of certification within the Care Center position, it’s easy to advance and go from $11 an hour to $12 an hour in a very short period of time.  In addition, we offer paid time off, paid training, a very generous employee discount program and contributions toward a comprehensive benefits package.

It’s not hard to see that there has never been a better time to join our company!

Responsibilities:
•    Service customers with questions or concerns regarding their purchase.
•    Accurately record customer reports into the customer service module so there is an electronic record of all communication from the customer and the follow through discussed.
•    Order and track parts until customer concern is resolved.
•    Multi task on the telephone and computer through out the day. Handling 75-150 calls per day.
•    Previous experience in customer service, providing an empathetic tone of voice and maintaining a professional, positive attitude at all times.

Job Requirements:
•    Must be ready, willing and able to work day, weekends and holidays without any scheduling restrictions. Flexibility to work any and all shifts is required. ( rotating Saturday, closed Sunday)
•    Must have exceptional verbal communication skills and demonstrate a high level of professionalism and common courtesy both in electronic format and on the telephone.
•    Must be familiar with Windows computer programs & able to accurately type a minimum of 35 wpm, while communicating to a customer on the telephone.
•    Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision.
•    Must be able to work effectively as part of a growing team, working together towards common goals.
•    Prior retail, hospitality and/or call center experience a plus

Meet Your Second Family.  Love Your Second Home.
Apply today!