Senior Soft Services Supervisor
- Full-time
- Entities: BESIX Sharjah
- Department: ZCS - Zayed School
Company Description
Six Construct, a subsidiary of the BESIX Group, is the largest Belgian construction company operating in the Middle East. The company combines the efforts of a highly skilled workforce, along with strategic planning and innovative use of technology to overcome the most complex business challenges. Six Construct is a multi-services company that operates in the construction of commercial and residential buildings, sport and leisure facilities, infrastructure and marine-related projects. The company currently employs a workforce of 16,000 in the Middle East, and a total of 19,000 worldwide.
Job Description
- Soft Services Operations Management
- Supervise daily operations of soft services (cleaning, landscaping, pest control, waste management), ensuring all activities are executed efficiently, safely, and in line with the international standards and cleaning schedules.
- Team Leadership & Performance Monitoring
- Lead and coordinate a team of soft services staff and supervisors, ensuring proper shift coverage, task assignment, attendance, and performance. Assist the Facilities Manager in evaluating staff productivity, performance, and identifying training needs.
- Service Provider Oversight & Quality Assurance
- Act as a key liaison for outsourced service providers, monitoring deliverables, service quality, and adherence to SLAs/KPIs. Conduct regular inspections, audits, and spot checks to maintain high standards and drive continuous improvement.
- Health, Safety & Compliance Management
- Enforce strict compliance with health and safety regulations, child protection protocols, and school-specific policies. Prepare and review risk assessments, work permits, and safe work method statements (SWMS). Organize safety briefings, toolbox talks, and emergency drills.
- Stakeholder Engagement & Issue Resolution
- Serve as the primary contact for resolving soft services-related issues raised by school management, teaching staff, and stakeholders, ensuring timely and effective follow-up.
- Inventory & Procurement Support
- Manage consumables and cleaning supply inventory, raising procurement requests (PR/PO) as needed and ensuring materials are always available to support smooth operations.
- Documentation & Reporting
- Maintain up-to-date records for audits, inspections, staff onboarding, and operational reporting. Provide regular updates to the Facilities Manager on service performance, compliance, and improvement opportunities.
- Event & Special Activity Coordination
- Support school events and special activities by coordinating logistics with service providers, ensuring soft services are aligned with event requirements
Qualifications
- Diploma or Bachelor's degree in Facilities Management, Hospitality, or a related field.
- Minimum 7–10 years of relevant experience in soft services, with at least 3 years in a supervisory or senior supervisory role, preferably within school facilities.
- Strong leadership, team management, and conflict-resolution skills.
- In-depth knowledge of hygiene, cleaning protocols, and safety practices within a school or similar setting.
- Experience with CAFM systems and reporting tools is preferred.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple priorities effectively.
Additional Information
We believe our employees are key to our success, hence, we offer an inspiring working environment where our people feel rewarded & engaged. Career opportunities & training programs are offered to help you develop both personally and professionally and we offer attractive additional benefits to your monthly remuneration.