Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Roles & Responsibilities:
Collaborate with Global Application Support Specialist, IT developers and other support teams

Handle and resolve 2nd level incidents/tickets in the Service Management Tool, based on priority and quality for the HR applications

Investigate recurrence and patterns of support needs in order to design holistic solutions. Liaise with subject-matter experts where escalation is needed

Contact with the vendor for any alignments, issues, case/incidents creations, SLA follow-up

Preparation of training materials, conduct application training / onboarding sessions whenever required

Analysis and coordination or release management (new releases, features and enhancements)

Conduct testing activities such as: preparation of testing scenarios, reviewing test cases, testing in different instances, updates on testing tool, documentations, exploratory testing etc.

Knowledge in Project Management processes.

Creating and maintaining tracking files

Content creation and managing application related community and docupedia.

Continuous process improvement, collaborations and regular alignments with relevant stakeholders for topics such as: Interfaces, Data Security etc.

Undergo data management and data quality activities within application

Support any Ad-hoc activities or new work-packages.

Project Support (if necessary for any roll out activities)

Supporting project managers in Lisbon for the further roll-out ?s in the countries

Preparation of pre-roll out activities including change and communication management
 

Educational qualification:

Any degree in Business Administration, Human Resources, Engineering or similar

Experience :

2-4 Years

Mandatory/requires Skills :
Stakeholder Management, Project Management processes, Good communication skills.

Preferred Skills :
Previous experience with IT systems or applications support in is an added value • Proficiency in Microsoft Office (namely Word, Power Point and Excel) • Problem-solving.

The location of work is EC360. As this location is not reflected in the TIH tool, mentioning it here.