Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Roles & Responsibilities :

• Join a team that provides Level 1 and 2 Helpdesk support (Voice/Non-Voice) for BOSCH and its global customers.
• The individual must possess basic skills / abilities to perform the essential functions.
• Responsibilities: Provide Level 1 and Level 2 support for tools/applications and co-ordinate with stakeholders until closure
• Obtain and evaluate all relevant data to handle complaints and enquiries
• Monitor and Dispatch incidents/tickets to the right technical solution group
• Efficiently resolve complaints to completion and achieve customer satisfaction
• Complete call notes and reports as necessary and update them in the CRM
• Report creation using MS office tools
• Record details of comments, enquiries, complaints, and actions taken
• Manage administration, communication and coordination with internal departments
• Flexible and willing to work in shifts – 24/7 helpdesk environment
• Qualifications- 1 Year - 2 years of recent work experience in handling tickets and supporting any tools/applications
• Exposure and understanding of ITIL concepts
• Good working knowledge of MS Office tools
• MS Excel - Advanced
• MS PowerPoint - Advanced
• English & German: Excellent verbal and written communication skill

Educational qualification:

• Any graduation Degree

Experience :

• 1-2 years

Mandatory/requires Skills :

• English & German: Excellent verbal and written communication skill

Preferred Skills :

• Work Location would be Guindy, Chennai