Carilion Clinic is a not-for-profit healthcare organization serving nearly one million people in Virginia through hospitals, outpatient specialty centers and advanced primary care practices. Led by multi-specialty physician teams with a shared philosophy that puts the patient first, Carilion is committed to improving outcomes for every patient while advancing the quality of care through medical education and research.

The Facility Support Director is responsible for developing and managing effective maintenance, engineering, housekeeping, security, and parking services in the buildings and grounds of the CFMH campus. The Facility Support Director also supports Carilion’s hallmarks of service excellence and quality for all job responsibilities. 

Duties include, but are not limited to the following:

1. Plans and directs hospital and Medical Office Building (MOB) maintenance and engineering functions, including design, construction, alteration, operation, maintenance, and preventive maintenance programs, including cabling of all computers, and working with Bio-Med Department.
2. Plans and directs hospital and MOB housekeeping functions, including cleaning services in patient care areas, clinical working areas, nonclinical working areas, meeting rooms, and visitor areas.
3. Plans and directs hospital and MOB security systems, including security personnel and policies, electronic security and monitoring systems, parking, employee identification and access systems, and traffic control. Works with hospital Safety Officer. Is the CFMH Hazardous Materials Manager.
4. Negotiates customer service agreements with internal and external customers. Develops a communication plan that supports open communication with management team, employees, and patients/customers. Acts as liaison to various officials and agencies.
5. Projects and prepares budgets for areas of responsibility. Monitors use of resources to ensure cost-effectiveness of services provided.
6. Defines performance measures, goals, and objectives for areas of responsibility; identifies and effectively implements performance improvement projects and monitors quality of services provided.
7. Ensures that services provided meet applicable accrediting agency standards, regulatory guidelines and laws.
8. Facilitates the professional growth and leadership development of managers and employees within areas of responsibility. Identifies and promotes opportunities for staff development.
9. Promotes Carilion Clinic's Culture of Excellence, and quality service through teamwork, respectful communication, maintenance of a professional environment, partnership with those we serve, and anticipation of patient/customer needs.

Job Scope:

Twenty four hour accountability for human resources management, operational management, and financial  management. May take Administrative Call. Communicates regularly with management and administrative  personnel within Carilion organization and with outside vendors. Performs work duties primarily in a normal office environment; some work is required outdoors, in patient care areas or in mechanical areas. Manages multiple priorities in a rapidly changing, stressful environment. May require travel between Carilion affiliates. 

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Inspiring Better Health at Carilion Clinic

Every day at Carilion Clinic, our employees come together to inspire better health in our patients, their families and our communities. Explore how you can be a part of this diverse, innovative and interdisciplinary patient-centered team, and find out how you can make a difference in the lives of others.

As an employee, you can take advantage of our competitive pay, various scheduling options, continuing education opportunities and excellent benefits.

Based in Roanoke, Va., Carilion Clinic includes multi-specialty physician practices, eight not-for-profit hospitals and the Virginia Tech Carilion School of Medicine and Research Institute in partnership with Virginia Tech.

Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.

Carilion Clinic is an Equal Employment Opportunity/Affirmative Action Employer.

Minimum Qualifications Required:

Education: 

Bachelor's Degree required. Master's Degree preferred. (Or a combination of education and experience acceptable to the Hospital Director.)

Experience: 

Minimum 5 - 7 years experience in hospital or health services setting, demonstrating increased and/or diversified responsibility for related services.

Licensure, certification, and/or registration: 

Knowledge of and ability in the areas of blueprint reading, drafting, estimating, building construction standards, and national, state local codes and regulations and crafts associated with construction. 

Other Minimum Qualifications: 

Must satisfactorily complete orientation processes for Carilion Clinic and for Director, Facility Support Services position. Must display positive leadership skills, interpersonal and verbal/written communication skills. Must work well with all members of the hospital team, including employees, managers, administrators, and physicians. Must possess analytic business skills, integrity as a team player, be courteous, have ability to resolve complaints/problems, and display customer-focused philosophy of service. Must demonstrate skills in operational and human resources management

About Carilion Clinic:

Carilion Clinic is a not-for-profit integrated clinic serving nearly one million people through a large medical group, hospitals, specialty centers and advanced primary care practices.  Led by multi-specialty physician teams with a shared philosophy that puts the patient first, Carilion is committed to improving outcomes, access and services for every patient while advancing the quality of care through medical education and research.

Visit our website to learn more about us and our expanded graduate education program, the Virginia Tech Carilion School of Medicine and Research Institute: www.CarilionClinic.org and http://www.carilionclinic.org/about/carilion-awards

Carilion Clinic is an equal opportunity, affirmative action employer.

For further information, please contact:  Eva Lipscomb @ [email protected] or (540) 983-4082.