At Children’s Therapy Center, we are on a mission to maximize the potential of children with special needs. We provide individualized, family-centered therapy including early intervention services, early childhood special education, physical, occupational and speech therapy. In partnership with parents and caregivers, we celebrate where each child is today and work toward who they can become.

Founded in 1979, Children’s Therapy Center has grown from a dream shared by a handful of visionary pediatric therapists to the largest and most comprehensive independent nonprofit pediatric therapy program in Washington State. Growth like ours does not happen by chance. It takes a commitment to quality services, collaboration, innovation and a focus on excellence in all areas.

Children’s Therapy Center is seeking a full-time Insurance Collections Specialist to join our Billing Team!  Based out of our Kent campus, our Insurance Collections Specialist is responsible for coordinating and executing all activities related to the collection of claims from insurance companies and individuals following the initial submission)

Primary Responsibilities

• Identifies outstanding insurance balances over 60 days old from aging/insurance reports and work accordingly.
• Communicates with insurance companies and other responsible parties to facilitate collection of outstanding debt.  Communication includes both verbal and written notices. 
• Records communication accurately in RT.
• Communicate pertinent insurance updates and changes to the Billing Office Manager
• Determine denials from specific insurance carrier(s). Take the corrective actions to resolve the denials and obtain insurance reimbursement.
• Understanding of insurance billing guidelines and denial codes
• Appropriately utilizes direct teammates when additional guidance is needed to ensure insurance reimbursement.
• Meets or exceeds production level standards as set by the Billing Office Manager
• Effectively interacts in a friendly, courteous, concise and professional manner in both written and verbal communications.
• Maintains patient confidentiality.
• Contributes to a positive, enjoyable, cooperative and productive work environment. 
• Understands and follows corporate Safety and Compliance Programs.  Understands and complies with company/department policies and procedures.
• Participates in clinic/company meetings.  Attends company-sponsored functions and community events as able.

·         Additional duties as assigned.

• 2+ years of previous related experience required (This needs to be hands on with insurance collections. Private and state insurances)
• Proficient with Medical Practice Management Software (Raintree preferred), Excel and other Microsoft applications
• Proficient knowledge and usage of One Health Port, Availity, and ProviderOne.
• Ability to prioritize, meet deadlines and multitask in a fast paced environment
• Strong written and verbal communication skills.
• Organized and detail oriented with strong analytical, and problem-solving skills
• Understanding of HIPAA rules.
• Understanding of Insurance terms when communicating with insurance companies.
• Must be able to work independently with little or no supervision.
• Must be a self-motivator
• Ability to accept and adapt to change as related to department processes
• Reliable transportation required

Children’s Therapy Center offers equitable and competitive pay commensurate with experience.  Our comprehensive benefits package includes generous paid time off, medical, dental, vision, life-insurance, and continuing education benefits.  Supplemental/premium insurance options are also available.  Eligible employees can enroll in our retirement plan with their first paycheck and will be eligible for company contributions after their first year of employment.

Children’s Therapy Center is an equal opportunity employer. We seek to hire candidates that reflect diverse backgrounds, beliefs and cultural histories. We continually seek to understand, acknowledge and appreciate our differences, engaging with an attitude of respectful curiosity, and a growth-mindset. We believe everyone has the right to be respected and valued. Consistent with applicable federal, state and local laws, and our values, Children’s Therapy Center provides all employees and applicants with equal opportunity in all aspects of the employment relationship.

CTC’s Operations During COVID-19

In accordance with applicable State and Federal Orders, Children’s Therapy Center requires that all staff be fully vaccinated against COVID-19 on or before October 18, 2021, or before beginning employment; unless by certified, document medical disability or religious accommodation.