At Children’s Therapy Center, we are on a mission to maximize the potential of children with special needs.  We provide individualized, family-centered therapy including early support services, early childhood special education, physical, occupational and speech therapy. In partnership with parents and caregivers, we celebrate where each child is today and work toward who they can become.

Founded in 1979, Children’s Therapy Center has grown from a dream shared by a handful of visionary pediatric therapists to the largest and most comprehensive independent nonprofit pediatric therapy program in Washington State. Growth like ours does not happen by chance. It takes a commitment to quality services, collaboration, innovation and a focus on excellence in all areas.

Our Front Office Coordinator will provide administrative support as a part of the Front Office Team, at our Kent, WA location  Responsibilities include execution of front office operations including greeting visitors, managing phone calls, assisting with scheduling, patient check-in, distributing documents, and operating several types of office equipment.  Our ideal candidate will be experienced, with excellent customer service skills. This position is highly visible, requiring discretion, good judgment, and a pleasant and professional demeanor both in person and over the phone. (S)He will be expected to provide exceptional service to all staff, families, and guests by creating a warm, welcoming, efficient, and professional environment.

Primary Responsibilities:

• Create and facilitate a warm, welcoming and inclusive experience by greeting, assisting, understanding and fulfilling the needs of families, visitors, and colleagues
• Professionally, courteously, and promptly answer phones, sort faxes and accurately relay messages in information
• Accurately and confidentially manage and safeguard patient information within the offices and through the Electronic Medical Records (EMR) system
• Schedule patients, including creating appointments, cancelling appointments, sending reminder communications and filling appointments
• Schedule interpreters for patient appointments, and assist interpreters while they are onsite
• Mail new-patient paperwork to families, and assist in the completion of paperwork as needed
• Fulfill records requests and send reports; including copying, mailing, and faxing to families and other providers in accordance with HIPAA and privacy regulations
• Request medical records from other providers
• Cross-train with other support staff positions; provide back-up coverage as needed
• Collect co-pays, deductibles, and copies of medical coupons and insurance cards
• Open and distribute mail
• Cancel therapy appointments and interpreters when therapists are out.
• Make therapy appointment reminder calls 
• Inventory office and cleaning supplies and request replacement products as necessary
• Other activities as requested.

• Exceptional communication and collaboration skills
• Strong organizational skills and the ability to efficiently manage multiple projects simultaneously
• Keen attention to detail
• Must be a self-starter with strong critical thinking skills and an ability to meet timelines
• Comfortable in a busy, sometimes loud, and bustling working environment
• Warm and friendly demeanor with a great sense of humor
• Proficient in Microsoft Word, Excel, and Outlook
• Good command of the English language; ability to speak multiple languages - a plus
• Preferred experience with Electronic Medical Records, and knowledge of HIPAA Laws and Regulations
• Passionate about being a part of a professional team working to serve the needs of children and their families.

Schedule:

This is a full-time  position with a planned schedule of 32 hours per week.  The anticipated schedule is M-Th 9-5:30 (30 minute lunch).  Additional flexibility may be requested with appropriate notice based on organizational needs.

In accordance with applicable State and Federal Orders, Children’s Therapy Center requires that all staff be fully vaccinated against COVID-19 on or before October 18, 2021, or before beginning employment; unless by certified, document medical disability or religious accommodation.

Children’s Therapy Center offers equitable and competitive pay commensurate with experience.  Our comprehensive benefits package includes generous paid time off, medical, dental, vision, life insurance, and continuing education benefits.  Supplemental/premium insurance options are also available.  Eligible employees can enroll in our retirement plan with their first paycheck and will be eligible for company contributions after their first year of employment.

 Children’s Therapy Center is an equal opportunity employer.  We seek to hire candidates that reflect diverse backgrounds, beliefs and cultural histories.  We continually seek to understand, acknowledge and appreciate our differences, engaging with an attitude of respectful curiosity, and a growth-mindset.  We believe everyone has the right to be respected and valued.  Consistent with applicable federal, state and local laws, and our values, Children’s Therapy Center provides all employees and applicants with equal opportunity in all aspects of the employment relationship.