With a workforce of over 30,000 people, and opportunities in more than 1,000 different job categories, the City of Philadelphia is the fifth largest city in the United States and one of the largest employers in Southeastern Pennsylvania. As an employer, the City of Philadelphia operates through the guiding principles of service, integrity, respect, accountability, collaboration, diversity and inclusion. Through these principles, we strive to effectively deliver services, to resolve the challenges facing our city, and to make Philadelphia a place where all of our residents have the opportunity to reach their potential.

AGENCY DESCRIPTION

The Office of the Chief Administrative Officer (“CAO”) works to modernize city government and improve the efficiency and effectiveness of City services. We focus on innovating and strengthening the city’s administrative functions and enabling resident-facing departments to evaluate, plan, and continually improve their service delivery. The CAO also facilitates accountability and data-driven decision-making.

The following departments and functions report to the CAO: Talent & Recruitment, Office of Innovation and Technology, Procurement, Fleet, Public Property, Records, Office of Administrative Review, Bureau of Administrative Adjudication, Open Data and Digital Transformation, and Contracting.

POSITION SUMMARY

Responsible for leading transformational change for the enabling functions including influencing senior leaders to implement process improvement and change initiatives across the government to deliver sustainable outcomes.

SALARY - Commensurate with education and experience

ESSENTIAL FUNCTIONS

• Prioritize key change initiatives to deliver optimum improvement to City government.
  
• Evaluate current processes, identify key impacts, recommend changes and lead through the implementation for an efficient process change. 
  
• Provide the strategy, processes, templates, and tools to build sustaining process change across government. 
  
• Partner with senior leaders across the government as well as external partners to achieve results. 
  
• Apply change methods and tools as appropriate.
  
• Engage and educate senior leaders and other stakeholders (as appropriate) to successfully implement initiatives.
  
• Influence cross-functional teams to implement changes and insure alignment with overarching strategy.
  

COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES

Competencies

• Leadership—Can influence and run cross-functional teams to drive change and stay aligned with overarching strategy 
  
• Organizing – Can orchestrate multiple activities at once; uses resources effectively and efficiently.
  
• Drive for results – Can be counted on to exceed goals successfully; very outcome focused; steadfastly and successfully pushes self and others for results
  
• Strategic agility – Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented
  
• Innovation management – good at bringing creative ideas of others to an issue and has good judgment about which creative ideas and suggestions work well
  
• Interpersonal savvy – relates well to all kinds of people – up, down and sideways inside and outside of the organization; uses diplomacy and tact; builds constructive and effective relationships
  

Skills and Knowledge 

• Lead projects while applying change management principles, methodologies and tools
  
• Demonstrated deliverables for a process change within an organization that resulted in efficiency improvement
  
• Exceptional communication skills, both written and verbal
  
• Excellent active listening skills
  
• Strong analytical & problem solving skills
  
• Proven project management skills that meet projected deadline, budget, and results
  
• Understanding of the behavioral and other impacts of change processes on people
  
• Abilities
  
• Work effectively with all levels in the government 
  
• Ability to clearly articulate messages to a variety of audiences
  
• Ability to coach and influence senior leaders and move toward a common vision or goal
  
• Flexibility and adaptability, and ability to work in a large matrixed organization
  
• Experience in group facilitation, coaching & leading teams/organizations in performance improvement strategies that result in higher performance
  

Abilities

• Work effectively with all levels in the government 
• Ability to clearly articulate messages to a variety of audiences
• Ability to coach and influence senior leaders and move toward a common vision or goal
• Flexibility and adaptability, and ability to work in a large matrixed organization
• Experience in group facilitation, coaching & leading teams/organizations in performance improvement strategies that result in higher performance
  

Bachelor’s Degree required.

A minimum of 6 years of experience in a leadership role managing process improvement initiatives or organization transformation required

Advanced degree in Human Resources, Public Administration (MPA), MBALEAN management or Six Sigma certification preferred

Please submit a resume and cover letter as a separate document.