A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:

  Impact - The work you do here matters to millions. 

  Growth - Philadelphia is growing, why not grow with it? 

  Diversity & Inclusion - Find a career in a place where everyone belongs.

  Opportunities in Tech - Don’t wait for the future, shape it.

  Benefits - We care about your well being.

Agency Description

The Office of the Chief Administrative Officer (“CAO”) works to modernize city government and improve the efficiency and effectiveness of City services and processes. We focus on innovating and strengthening the City’s administrative functions and enabling resident-facing departments to evaluate, plan, and continually improve their service delivery.

The Project Manager coordinates the implementation of enterprise-wide process improvement projects as directed by the Director of Projects. The Project Manager documents business requirements, develops project charters and work plans to address problem/opportunity, remediates troubled projects, ensures new projects have detailed plans and are launched correctly and on time, and supports and leads the implementation of process improvement/service design/technology projects in coordination with partner agencies and offices. To successfully perform this role, this position needs to act as a liaison among stakeholders in order to understand the structure, policies, and operations of various city departments, and to analyze and report on solutions that enable the organization to achieve its goals.  The Project Manager will also play an essential role in analyzing data from projects, tracking key performance metrics, and supporting data-driven decisions. The Project Manager is responsible for: a) the research, planning, and collection of business requirements for process improvement projects; b) research on other technology initiatives that facilitate improvements to inform innovative approaches at CAO; and c) the design and implementation of new processes and tools that advance improvements across the enterprise.  The successful candidate must reside in the City of Philadelphia or establish primary residence in the City of Philadelphia within six months of employment.

Essential Functions

• Work with stakeholders to identify and understand their needs and the environment in which they work, and ensure their underlying needs are understood, rather than their stated desires.
• Collect and clearly document business requirements and business processes.
• Communicate requirements appropriately to ensure stakeholders and the project team remain in agreement on the solution scope, how requirements are communicated to stakeholders, and how knowledge is maintained for future use.
• Efficiently develop and manage project timelines to provide status updates to key leadership.
• Develop, clarify and manage the scope of the project, define deliverables and achieve targeted outcomes on time.  
• Effectively manage projects and project teams to achieve project outcomes, ensuring that project requirements are achieved in a timely fashion, within budget guidelines, and in accordance with City legal and administrative policies or procedures. 
• Establish a collaborative environment for project teams where knowledge is shared across disciplines on a regular basis to advance projects.
• Engage project teams and build collaborative relationships among project team members. Identify needed resources, assign responsibilities and develop timeframes to facilitate successful completion of project activities and deliverables.  
• Convene project meetings with internal stakeholders and contracted service providers.
• Conduct data analyses, set performance indicators, track project related metrics, and prepare status reports and dashboards for presentation to mid-level and senior leaders.  
• Communicate (verbally and in writing) effectively with stakeholders about projects. 
• Establish and maintain collaborative and effective working relationships with peers, supervisor, and departmental leaders.
• Map current state of business processes and assess current state to identify improvements for a future state.
• Manage and support additional projects and tasks as assigned by the Director of Projects.

Qualifications (Education and Experience)

• Completion of a Bachelor’s degree program at an accredited college or university with course work in Public Policy, Social Sciences, Business, Information Technology, and/or other relevant fields.
• Master’s Degree preferred.
• Minimum 3-5 years’ work experience, preferably working on projects and in a performance management, evaluation, business process improvement, and/or data analytics capacity.
• Project management experience and/or applicable business experience.
• Strong expertise in quantitative data analysis and/or data visualization.
• Business analysis, change management, human-centered design experience a plus.
• Experience with relevant tools such as MS Excel, Project, PowerPoint, and Visio.
• Experience working in a large organizational environment preferred.

OR

• Any equivalent combination of education and experience determined to be acceptable by the Office of the Chief Administrative Officer.

Competencies, Knowledge, Skills and Abilities

• Demonstrated knowledge and practice of effective project management and business analysis competencies, such as establishing collaborative team structure and mechanisms, serving as project manager, documenting business requirements, and ensuring a successful project lifecycle.
• Ability to effectively respond to and plan for change.
• Establish and maintain effective working relationships with supervisor, project stakeholders, outside consultants and vendors.
• Demonstrated knowledge and/or experience with data sets and data systems. 
• Strong organizational skills and attention to detail.
• Ability to manage work on multiple projects simultaneously.  
• Self-starter with flexibility to both work independently and as part of a team.
• Fluency in Microsoft Office Suite possessing excellent skills in Excel, PowerPoint, and Visio.
• Familiarity with design research, service design, and/or human-centered design.
• Strong interpersonal skills with the capacity to collaborate across diverse teams and city departments.
• Strong communication skills (both verbal and written), including demonstrated experience presenting to groups of all sizes, facilitating trainings for diverse audiences, possessing exceptional listening skills, and translating between technical and non-technical audiences.
• Understanding of change strategies and how to promote engagement during complex projects
• Adept at extracting needs and processes via interviews to produce clear, concise documentation 
• A creative problem-solver

Please submit a resume and cover letter with your application by Wednesday October 16th.

Did you know?

• We are a Public Service Loan Forgiveness Program qualified employer
• Employees are eligible for a 25% tuition discount program (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• We offer comprehensive health coverage for employees and their eligible dependents
•  Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available 

Successful candidate must be a city of Philadelphia resident within six months of hire

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx

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