A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Department of Revenue collects taxes, water and sewer charges, and other fees and fines to provide funding for the School District and City of Philadelphia. These funds support critical services such as trash collection, water service, pre-K, snow removal, police and fire protection, parks, libraries, and more.

The mission of the Department of Revenue is the timely, courteous, and prompt collection of all revenue due to the City of Philadelphia, and all tax revenue due to the School District of Philadelphia. This includes billing and collection of water and sewer charges.

The Water Revenue Division provides all billing and collection functions for water and sewer charges. We ensure that the Philadelphia Water Department has the financial resources needed to provide reliable, high-quality water for Philadelphia residents, businesses, and communities.

The Department of Revenue also administers the City’s many tax and assistance programs.

Position Summary

The Department of Revenue has a workforce of over 600 employees. The Department of Revenue is seeking candidates to fill Clerical Assistant positions throughout the department. In this position, a candidate will be performing various clerical work. Depending on the assignment, the clerical assistant may be required to perform other work besides office work such as assisting in the department’s mail operation. 

This is a 6-month Temporary Assignment.

Essential Functions

Duties may vary depending on the assignment:

• Sorts and delivers mail.
• Acts as a receptionist and answers the phone and takes messages.
• Assists customers in securing needed information and documents.
• Filing, data entry, and answering phones.
• Sorts, fills out, and files a variety of routine forms.
• Receives and logs in correspondence and forms; assembles forms and correspondence upon request; compiles summaries of posting log.
• Operates office equipment for which no prior training or experience is required.
• Process large volumes of payment transactions using the POS terminal.
• Sort and organize various bills and send them to appropriate city departments.
• Prepare checks for the cashiering and remittance processing unit for bank deposit.
• Organizing storage areas.
• Stuff envelopes with letters and worksheets, log, date and stamp mail and checks
• Use Access, Word, and Excel (basic knowledge).
• Mail returns, form letters, agreements, and copies of completed applications.
• Check incoming voicemails, process forms request, and prepare weekly tally sheets.
• Greet and help taxpayers at the QLess kiosk
• Performs related work as required.

Competencies, Knowledge, Skills and Abilities

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Clerical - Knowledge of filing, typing, entering data, maintaining records, taking notes and messages, and using and completing forms.
• Computer Skills - Uses computers, software applications, databases, and automated systems to accomplish work.
• Customer Service - Works with taxpayers and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available processes, rules, and services; is committed to providing quality services.
• Integrity/Honesty - Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

• High School Diploma
• One year of Customer Service or Clerical experience is preferred but not required
• Successful completion of a panel review and interview process.
• Successful completion of a criminal background investigation.
• Ability to perform the essential functions of the position.

TO APPLY: Interested candidates must submit a resume.

Hourly Rate: $17.87

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx