ClickDimensions Email Marketing and Marketing Automation for Microsoft Dynamics CRM empowers marketers to generate and qualify high quality leads while providing sales the ability to prioritize the best leads and opportunities. Providing Email Marketing, Web Tracking, Lead Scoring, Social Discovery, Campaign Tracking, Form Capture and more, ClickDimensions allows organizations to discover who is interested in their products, quantify the level of interest and take the appropriate actions. A 100% Software-as-a-Service (SaaS) application built on the Microsoft Windows Azure platform and built into Microsoft Dynamics CRM ClickDimensions allows companies to track their prospects from click to close. For more information about ClickDimensions visit http://www.clickdimensions.com or follow us on Twitter at http://www.twitter.com/clickdimensions

Key Objectives

• Successfully resolve support tickets to our customers' satisfaction by conducting support sessions though email, phone and web meetings
• Help team members in resolving support tickets and troubleshooting
• Identify and highlight best practices in support and contribute to a knowledgebase of articles
• Proactively assist new customers and partners in deploying and using the ClickDimensions solution

Technical Duties

To carry out his/her duties the Support Specialist must know and have experience with:

• Microsoft CRM deployment (CRM 4.0 and 2011 versions, as well as CRM Online)
• Microsoft CRM configuration, security and application usage
• Microsoft CRM error troubleshooting and plugin registration
• HTML and email template design/modification
• Simple JavaScript (e.g. web form field validation)
• ClickDimensions Application deployment/installation (i.e. follow a detailed installation procedure and troubleshoot/resolve issues as they arise)
• Solution and networking concepts at a high level including web services, deployment types (e.g. online vs. on-premise), Windows Servers, Active Directory, connections, firewall, etc.

Direct experience with Microsoft Dynamics CRM is preferred.

Interpersonal Skills

Interpersonal skills are a key element of the support role. The Support Specialist will be required:

• To provide a structured, informative and enjoyable support experience
• To develop strong relationships with clients
• To interact productively with ClickDimensions sales people and development team
• To be able to listen to customers and partners and understand their goals
• To be able to articulate technical information in a manner that is suited to the customer or partner who has requested assistance

The Support Specialist role is a full-time position and will be based out of our Atlanta, GA (Dunwoody) office.