ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.

We are seeking an IT Help Desk/ Desktop Support professional for a 6 month contract-to-hire (with the option to convert to a permanent role sooner).  This role will be located onsite/ in the office in Boulder, CO (no remote options as this will require the ability to provide onsite/desktop support).  

This role will be responsible for:  

• Respond to customer requests for assistance with computer software/hardware.
• Setting up accounts in Active Directory 
• Manage tickets by priority to provide user resolution
• Provide troubleshooting for software, installation of software.
• Troubleshoot networking issues – LAN and Wireless
• Operate company owned vehicles as required.
• Troubleshoot network and voice-related issues, repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.
• Receiving equipment and conducting inventory.
• Trouble-shoot and repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.
• Maintain a regular and predictable work schedule (this is a Monday-Friday role)

• High School diploma or equivalent plus 6 years or more related experience or a related 2-year technical degree and 4 years or more related experience.
• Each higher-level related degree, i.e., Bachelor’s or Master’s, may substitute for two years of related experience. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
• Good customer service skills.
• Good communication skills.
• Must have a drivers license 
• Intermediate knowledge of PC software and networking: classes and/or experience.
• Intermediate understanding of Desktop/Laptop PC Hardware and components.
• Intermediate to Advanced understanding of Windows 7 and 10 desktop operating systems.
• Advanced understanding of Windows Office 365 Pro Plus suite.
• Ability to support Apple iPhones.
• Experience with Service Now or other trouble ticketing tools.
• Ability to prioritize, organize and coordinate simultaneous tasks/projects.
• Ability to perform job functions with little direct supervision.

This contract-to-hire role will be onsite/in the office during normal business hours Monday-Friday (no remote options) in Broomfield, CO.  This role will pay between $24 per hour to $32 per hour.