We're a Portland based startup trying to change the way that companies measure, monitor, and analyze their cloud based infrastructure. We're a growing team that works closely together. We move fast, and we enjoy what we do. Over 11,000 companies across the globe use our platform to track cost and usage of their clouds on services like AWS, Rackspace, and Heroku. Join us. Build something big with us.

At Cloudability, Technical Account Managers serve as the advocate and primary point contact for our customers. Their goal is to increase engagement, cement relationships, and further product usage and adoption within organizations through effective communication and a complete understanding business needs.

The ideal candidate will have strong analytical background, project management skills, experience supporting a technical product, and most importantly, a friendly, consultative approach to addressing customer needs. This is a multi hats role: sometimes partnering with the sales team close new business and other times providing technical guidance to customers.

What you’ll do:

• Engage regularly with customers as their primary point of contact

• Analyze customer business objectives and use our toolkit to build insightful reporting

• Educate customers of Cloudability’s value through structured outreach and effective communication

• Advocate internally for customer based on their business needs and requirements

• Partner with Sales to continuously improve the new customer onboarding process

• Partner with the Support, Product, and Engineering teams to ensure customer issues are resolved efficiently

• Diligently track engagement and onboarding activities to ensure departmental transparency

• Create educational content, blog posts, and tutorials to help customers derive more value from Cloudability

• Develop, retain and grow relationships with assigned clients

• Effectively communicates Cloudability offerings to the clients based on their business needs

• Provide a next level customer experience for everyone you deal with

• Travel as needed to ensure the success of critical customers

• Passionate about helping customers

• Able to analyze and solve complex problems on the fly

• Well versed in analytics and adept at navigating complex data sets to find answers

• Experienced in account management and/or technical client-facing support

• Deeply familiar with Amazon Web Services or web hosting/IaaS

• Skilled at building relationships with customers and co-workers

• Persistent, tenacious and able to deal with people when they are happy or not

• A great communicator in both technical and non-technical contexts

What’s in it for you:

• A competitive full-time salary and stock options - we want you to be excited to be a part of a startup, not starve

• Fully paid health care, dental and vision insurance for you and your family

• Optional FSA debit card to cover non-standard medical expenses

• Paid holidays/flexible vacation policy

• Transportation expenses covered (parking or TriMet pass)

• Gym membership covered

• Monday lunches and all kinds of other snacks; really great coffee

• Bottomless kombucha

• Friday Happy Hour and other awesome company events

When applying, please include links to things you have built or commits to open source projects where you have contributed code with samples when possible. Thank you for your interest in us!