Connectivity provides deep customer insights and marketing tools so businesses with physical locations can target the best possible customers with smart, agile campaigns. Our dashboard also helps businesses manage online listings and reviews to control their presence online.

To learn more about us, please visit www.connectivity.com.

The Customer Service Representative will be responsible for servicing a variety of Connectivity products including but not limited to: Yellowbot, Connectivity's enterprise product and Connectivity's SMB self-serve product. Additionally, the Customer Service Representative will be responsible for client satisfaction and the timely resolution of client issues and concerns.

• Provision of high-level customer service to Connectivity clients and customers, through various communication channels including phone support
• Assisting in the onboarding of clients by merging data in Connectivity's administration platform 
• Assisting in manual claiming of clients' locations by working directly to claim and verify client locations with key online business directories
• Submitting user edits to top directories in an effort to help correct location information 
• Working directly with small business locations to help them purchase and/or support Connectivity's new self-serve products 
• Responsible for the client experience as it relates to billing, invoicing, chargebacks, and technical support issues related to the new self-serve products
• Provision of administrative support to the Account Management team
• Delivery of a weekly workload and progress report to the management team
• Any other task or project assigned by management

• Previous experience within a customer services team is required, preferably within a technical or software company 
• Outstanding communication skills; ability to communicate with clients, customers and internal teams effectively and with confidence
• Highly motivated and self-driven to achieve results 
• Able to multitask and handle multiple and shifting priorities
• Strong organization and problem solving skills are essential
• Excellent computer skills, tech savvy, proficiency with Mac and Google products