Devoteam, the #1 EMEA ServiceNow partner, empowers organisations to achieve breakthrough results with the Now Platform. With over 850 expert consultants across 18 countries, we drive business transformation by harnessing the power of ServiceNow's AI platform. Since 2009, we've delivered innovative digital workflows that optimise operational productivity, elevate employee experiences, and redefine customer engagement. Our holistic approach and deep expertise across the full ServiceNow platform ensure your success. As a ServiceNow Elite partner since 2019 and the proud recipient of the 2024 Partner of the Year award, Devoteam is your trusted guide to unlock the full potential of ServiceNow.

A Solution Implementer is responsible for providing critical support to senior consultants within Service Management. This role demands a high level of attention to detail and a commitment to excellence in all aspects of the implementation process.

• Conduct thorough data collection and analysis to support informed decision-making processes
• Assist in facilitating workshops, ensuring all participants are engaged and productive
• Develop and refine solution in alignment with client requirements and industry best practices
• Produce comprehensive documentation, including detailed user guides and technical specifications
• Collaborate effectively with team members to ensure seamless project execution
• Maintain strict adherence to project timelines and quality standards
• Continuously update knowledge of industry trends and emerging technologies
• Participate in regular team meetings to report progress and address any challenges
• Ensure all deliverables meet or exceed client expectations and company standards

• Be able to take responsibility for technical and solution building activates and tasks in cooperation with Business Analyst and or Lead Architect
• Basic understanding of Service Management tool
• Basic understanding of ITSM processes or other Service Management processes
• Basic understanding of Web Technologies (XML, HTML, JavaScript, Web Services, etc.)
• Basic understanding of technical components such as LDAP, VPN, SSL etc.
• Strong communication skills (active listener, think before acting, superb verbal and writing skills)
• Demonstrated consulting aptitude (understanding of business drivers behind technology, problem solver, attention to detail, resourcefulness, not afraid to ask questions, etc.)
• Must be a team player and some travel will be required, primarily in the Nordics
• ITIL Certified is a plus

Responsibilities

• Be a member of implementation project team as well as post implementation projects team
• Be a member of Application Management organization
• Participate in most technical aspects of solution delivery including:
  • Configuration, building and customization of solutions
  • Assist with technical challenges across multiple complex projects simultaneously
  • Configuration of integration components (SSO, LDAP, etc.)
  • Assist with client facing and internal technical deliverables