Order Management Agent

  • Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

  • Ensure smooth and timely freight process flow.
  • Ensure accurate and timely data entry into our operating system.
  • Track and trace Order Management files.
  • Use workflows on daily basis to manage shipments
  • Monitor shipment reports to ensure total customer satisfaction
  • Ensure timely clearance and delivery of freight to customer for Import shipments.
  • Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
  • Ensure accurate and timely client and vendor billing.
  • Manage intercompany invoice payments (i.e. via AJAX report)
  • Interact with our customers, arranging their international shipments, meeting customer service standards.
  • Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Ensure all customers standard operating procedures are followed and updated in the DLSOP.
  • Meet KPI standards, per company procedure.
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Escalation of problems to Management when necessary
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
  • Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

 

Qualifications

  • Understanding transportation process of all models is a plus
  • Hazardous Materials certification (preferred)
  • Good computer skills (e.g., MS Excel, MS Word)
  • Fluent in English
  • 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
  • Meet company standards of 52 hours training per year, including as needed management/leadership training
  • Excellent organizational skills, time management skills in addition to a professional manner
  • Positive and willing to help attitude
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results

Additional Information

Expeditors offers excellent benefits

  • Paid Annual Leave, Sick Time 
  • Group Medical & Accident Insurance
  • Training and Personnel Development Program

 

All your information will be kept confidential according to EEO guidelines.

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