“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 300+ locations worldwide
• Fortune 500
• Globally unified systems

Operations

• Utilize Workboard, reports and desk checks to ensure timeliness of file logging, entry filing and billing.
• Ensure the team’s activities are in compliance with the regulations of local Customs laws and Partner Government Agencies (PGA)
• Ensure the team is compliant with the Operational Process Standards and works within the SOP requirements of the client(s)
• Ensure the team operates in accordance with the policies and procedures of Expeditors
• Ensure our clients are receiving an exceptional level of customer service
• Assist management with team Workboard and productivity. Also, join conference calls and/or pilot programs as designated by management
• Assist team members with problem solving and customer service
• Assist management with entry audits and corrective action
• Ability to perform all of the functions performed by Brokerage Agents including but not limited to processing entries, meeting KPI’s, working with Customs & PGA’s, etc.
• Ensure all team members are cross-trained and that each client has a primary and backup agent assigned.
• Assist with creating DLSOPs and transitioning new clients within the team
• Periodically review existing DLSOPs for accuracy and update or send to agent to update as necessary

Finances

• Ensure all team members are following Expeditors’ credit and OCL process.
• Review rate schedules for accuracy
• Assist management team to ensure all files are billed timely, accurately and accounting discrepancies are resolved
• Monitor overtime
• Assist management with reviewing profitability and productivity – with the goal of eliminating waste

People

• Maintain team’s morale at a high level and maintain a low level of unplanned turnover
• Assist in Training, Motivate, Challenge and Mentor other employees
• Have routine team meetings with all members of your team to ensure everyone is aware of changes, updates to regulations, etc.
• Work with management to prepare Annual Employee Reviews for members of your team.
• Ensure all team members meet or exceed training requirements and deadlines

 Systems

• Embrace and Assist in streamlining processes via various systems and initiatives
• Proficient in all Expeditors’ systems

Culture

• Proactively embrace and promote the Company’s 10 cultural attributes

• The ability to effectively interact with all types of clients & team members.
• The ability to troubleshoot and solve problems quickly and effectively
• Excellent communication skills
• Exceptional customer service skills
• Excellent organizational skills, time management skills
• Professional attitude
• Well rounded knowledge of the HTSUS
• Well rounded knowledge of Tile 19 of the Code of Federal Regulations
• Working knowledge and experience with PGA entries
• At least two years brokerage experience
• Track record of continuous self-development
• Experience with process improvements preferred
• Desire to pursue Customs Brokerage License

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.