Transload Agent

  • Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Assist Supervisor with all aspects of the operation while ensuring the proper and timely movement of freight, while providing an exceptional Customer service.  

  • Receive documents
  • Ensure smooth and timely shipment process flow
  • Ensure all customers standard operating procedures are followed as per the SOP
  • Interact with customers in arranging their shipments, meeting customer service standards
  • Ensure accurate and timely data entry into our operating system
  • Monitor shipment reports to ensure total customer satisfaction
  • Dispatching and tracking shipments

Support the Supervisor in the following areas:

  • Allocating workloads, monitoring workboards to ensure internal KPI’s are met e.g. timely data entry
  • Build and maintaining strong relationships with customers
  • Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
  • Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
  • Monitor invoicing and BNP report where needed.
  • Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
  • Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
  • Ensure team meets company standards of 52 hours training per year per employee
  • Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
  • Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
  • Be continuously open and positive to implementing new system changes and enhancements with your team.
  • Join daily customer calls.
  • Update workboards

Qualifications

  • Global logistics industry knowledge
  • Minimum 2 years Expeditors’ or industry experience
  • Good computer skills (e.g., Advanced MS Excel skills, MS Word)
  • Excellent organizational skills, time management skills 
  • Experienced in handling transport documents and operations.
  • Hazardous Materials certification (preferred).   
  • Fluent in English

Additional Information

This section lists physical demands required of this job:

  • Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc. 
  • Write with pencil/pen/marker
  • Primarily performs tasks while seated at a desk in the office, with frequent visits to the warehouse to verify freight.
  • Capable of collaborating with team members in a fast-paced warehouse environment
  • Responsible for opening or closing the warehouse daily.
  • Assisting drivers by providing the correct documents and shipments.

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life Insurance
  • RRSP Retirement Savings Plan
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

Annual compensation is from CAD 42,000 to 45,000.

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