Transload Agent
- Full-time
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Assist Supervisor with all aspects of the operation while ensuring the proper and timely movement of freight, while providing an exceptional Customer service.
- Receive documents
- Ensure smooth and timely shipment process flow
- Ensure all customers standard operating procedures are followed as per the SOP
- Interact with customers in arranging their shipments, meeting customer service standards
- Ensure accurate and timely data entry into our operating system
- Monitor shipment reports to ensure total customer satisfaction
- Dispatching and tracking shipments
Support the Supervisor in the following areas:
- Allocating workloads, monitoring workboards to ensure internal KPI’s are met e.g. timely data entry
- Build and maintaining strong relationships with customers
- Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
- Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
- Monitor invoicing and BNP report where needed.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
- Ensure team meets company standards of 52 hours training per year per employee
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
- Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
- Be continuously open and positive to implementing new system changes and enhancements with your team.
- Join daily customer calls.
- Update workboards
Qualifications
- Global logistics industry knowledge
- Minimum 2 years Expeditors’ or industry experience
- Good computer skills (e.g., Advanced MS Excel skills, MS Word)
- Excellent organizational skills, time management skills
- Experienced in handling transport documents and operations.
- Hazardous Materials certification (preferred).
- Fluent in English
Additional Information
This section lists physical demands required of this job:
- Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
- Write with pencil/pen/marker
- Primarily performs tasks while seated at a desk in the office, with frequent visits to the warehouse to verify freight.
- Capable of collaborating with team members in a fast-paced warehouse environment
- Responsible for opening or closing the warehouse daily.
- Assisting drivers by providing the correct documents and shipments.
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life Insurance
- RRSP Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program
Annual compensation is from CAD 42,000 to 45,000.