Our client, a major player in the Nigerian insurance insustry seek to hire for the role of a call centre manager for their lagos office.

The role requires ensuring that all business inquiries are handled in a professional, efficient, correct and timely manner.

• Sending out of renewal notifications to customers via mail and text message.
• Sending out of Happy Birthday messages to customers via mail and text message.
• Sending out of Thank you messages after purchase of insurance policies
• Requesting and Updating of Customer KYC information.
• Receiving and logging of inbound and outbound calls.
• Generating sales through the Call centre
• Use of Call Centre Software (for logging inbound and outbound calls)
• Creating Fliers to create awareness of the Call centre
• Toll Free line to encourage customer feedback.
• Customer KYC update report

Bachelors Degree from a reputable university with a minimum of 3years relevant experience.