Company Overview

GenScript is the leading gene, peptide, protein and antibody research partner for fundamental life science research, translational biomedical research, and early stage pharmaceutical development. Since our establishment in 2002, GenScript has exponentially grown to become a global leading biotech company that provides life sciences services and products to scientists over 100 countries worldwide. During our tenure we have built the best-in-class capacity and capability for biological research services encompassing gene synthesis and molecular biology, peptide synthesis, custom antibodies, protein expression, antibody and protein engineering, and in vitro and in vivo pharmacology – all with the goal to Make Research Easy.

• Life Sciences Research Services
• Life Sciences Research Catalog Products
• Preclinical Drug Development Services
• Industrial Synthetic Biology Products

Key Facts about GenScript

• Peer-Reviewed Citations – GenScript is the frequently cited biotech company in the world. More than 12,000 papers cite the service and products from GenScript.
• Gene synthesis – one of the largest gene synthesis capacity in the world with > 100 million bp/month; record length 50 kb; turnaround time as short as 4 business days.
• Peptide synthesis – 6,000/month; record length over 100 aa.
• Antibody services – 6,000 rabbits and 12,000 rodents; pAb/mAb in 45 days; guaranteed immune response & amount.
• Protein expression – 4 major expression systems (bacterial, mammalian, yeast, insect); guaranteed purified protein.
• Animal model services – 4 key in vivo pharmacological services: in vivo drug efficacy evaluation, pharmacokinetic studies, toxicity assessment, and biomarker & bioanalysis services.

Position Scope/Objective:

The
customer service representative is our primary customer interfaces and is
responsible for daily operation of customer service function, including
handling customer inquiries by phone, email and placing orders.

Responsibilities:

The
customer service representative is our primary customer interfaces and is
responsible for handling customer inquiries/requests through phone calls and
emails; placing quotes/orders; providing status updates for open orders;
working closely with technical support team, shipping team and other supporting
teams to ensure customer satisfaction.

1. Respond
to customer inquiries/requests via phone or emails.

2. Prepare
product quotes and place orders for biology research products.

3. Provide
customers with order status updates.

4. Work
closely with technical support team, shipping team and other supporting teams
to ensure customer satisfaction.

1.
Academic degree (BS) in biology or life sciences required.

2. Ability
to follow SOP.

3. Proficiency
with Microsoft Excel and other Microsoft Office programs.

4. Attention
to detail, good time management skills and ability to prioritize workload.

5. Excellent
verbal and written communication skills.

6. Previous
experience in sales/customer service is a plus.

All your information will be kept confidential according to EEO guidelines.