Global Business Solutions Inc. is one of the nation's FASTEST GROWING companies out there!  We are ranked #1,201 out of 5,000 fastest growing companies on Inc.com!  Come work for the BEST!

GBSI’s corporate culture is not just a critical element for our success. It DRIVES our success. It is a product of our company’s shared values, beliefs and behaviors. It impacts our employees, management, and customers.

GBSI’s culture is characterized by the three C’s - Collaboration, Communication and Caring.

***NOTICE***

Please submit your resume with your online application when applying for this position.  Applications without an attached resume will be disqualified.

Role and Responsibilities

The Commercial Training Services Operations Manager (CTSOM) is responsible for GBSI’s commercial training delivery and support organization.  The CTSOM manages the daily operations of training and quality assurance for training programs to ensure effective and efficient operations.  The CTSOM will ensure that GBSI’s training resources are developed, implemented, utilized, and evaluated.  The CTSOM will ensure that policies, procedures, and standards are followed and maintained.

The CTSOM, working with the Sales and Marketing organization, will also align commercial training resources with community workforce development and employee development initiatives. The CTSOM will communicate training needs proactively with business management, anticipate customer’s training related needs, and develop integrated training solutions. The CTSOM will maintain an effective level of business literacy about GBSI’s strategic plans, culture, and competition and provide general operational oversight and supervision for all GBSI training center locations.

Primary Objectives of the Commercial Training Services Operations Manager

• Manages day-to-day functions of GBSI commercial training centers, including reviewing/approving internal and external business activities;
• Develops, reviews, improves and approves policies, processes, and procedures to increase the effectiveness and overall efficiency of commercial training services;
• Oversees commercial training services and training fulfillment support to external and internal customers, including commercial, academic, training program managers, training account executives, and business teams;
• Ensures the successful execution of training fulfillment, at all commercial training locations, on a daily basis;
• Learning Managment Systems experience is helpful;
• Continually locates and implements new training resources to help meet company objectives (i.e. highly qualified instructors, courseware, curriculum, training labs etc.);
• Assists the Commercial Sales Manager in developing strategic market plans, increasing company market share, and generating sales leads;
• Coordinates facility tours and demonstrations of GBSI training capabilities;
• Acts as a project manager for the Training Resource Management System (TRMS). As such, assumes responsibility for the automation of training and fulfilment services.

Qualifications and Education Requirements

• Bachelor’s degree and/or Three (3) to five (5) years of commercial training operations management experience or any appropriate combination of education and experience; PMP certification desired;
• Demonstrated effective leadership and supervisory skills;
• Demonstrated project management, time management, and effective decision making skills;
• Demonstrated interpersonal skills interacting with customers, senior management, team members, and employees; 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to see, talk, and hear. The employee frequently is required to sit and use hands, along with fingers, to handle or feel.  The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 50 pounds.  Specific vision abilities required by the job include close vision.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles.  The noise level in the work environment is usually moderate.  This position description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

Official Disclaimer

This position description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. A current, valid driver’s license is required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 

Global Business Solutions, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Global Business Solutions, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

No part of this Position description or of any other shall be construed as an employment contract.  Employment with GBSI is at will and constrained by both the laws of the State of Florida and those of the state wherein the employee performs services for the company.