Housekeeping Operations Manager (NYC)We are a leading Green Lifestyle Cleaning Service Company. Our clients are an extraordinary range of people who have two things in common. They recognize that they can get more time in their lives by using our unique personal service and they have the desire to lessen their carbon footprint. Our service is designed to help New Yorkers reduce their environmental impact and save time and energy in their home and work life. Employees are the most important asset of our organization. We are seeking an Housekeeping Operations Manager who will be the cornerstone of our business . We require a self starter who can think outside the box in terms to help create a best in class customer service focused staff.

The Housekeeping Operations Manager is directly responsible for all correspondence with clients, vendors and housekeeping staff. Manages and executes the day-to-day of the business function related to service issues, labor efficiency, scheduling process, and service delivery. He/she ensures that client needs are met in a way that demonstrates top-notch customer service, improves customer satisfaction and increases profitability for the company. The success of all new client acquisition or sales prospect depends on the careful execution and follow-up skills of the position. They will excel at closing sales generated by marketing, developing long-term customer relationships, and optimize the team of housekeeping professionals to expand customer base and increase productivity. 

All Employees must, at all times, be attentive, friendly, helpful, and courteous to all clients, managers, and fellow employees. 

• Book clients appointments and make changes according to their needs.
• Respond to all client requests, problems, complaints and/or accidents presented, through comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure client satisfaction. 

• Motivate, coach, counsel and discipline all Housekeeping personnel according to company standards. 

• Ensure compliance to training standards using the steps to effective training according to company standard.

• Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, deep cleaning, etc.) and maintain a detailed checklist for each client's needs. 

• Maintaining and control all housekeeping equipment. 
• Assist in conducting monthly supplies and cleaning supplies inventories. 

• Ensure consistency within your department 
• Carry a company cell at all times. 

• Develop employee morale and ensure training of Housekeeping personnel. 

• Coordinate inspections daily of client facilities and homes, and ensure that some spaces are inspected with supervisors on a daily basis. 

• Assist in maintaining required pars of all Housekeeping supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. 

• Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis. 

• Ensure clients privacy and security through correctly following company procedures. 

• Manage all work orders and assignments of Housekeepers. Follow up on work orders to ensure timely completion. 


• Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to HR on a timely basis. 

• Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. 
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. 

• Ensure implementation of all company policies and house rules. 
• Manage and organize large projects (including large team cleaning services). 
• Monitor and act on special requests as needed; VIPs, special needs clients, etc. 

• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to corporate standards 

• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all clients, managers and other employees. 

• Maintain and monitor "Broken Items" procedures and policies according to company standards. 

• Maintain key control system for house keys. 

• Focus the Housekeeping Department on their role in contributing to the Client Service Scores. 

• Monitor all V.I.P.'s, special clients and requests. 

• Manage and Review Housekeeping schedule of services on a daily basis. 

• Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs, billing. 

• Use the telephone and computer system for reporting and verifying service status. 

• Properly store, secure and issue supplies as needed to housekeepers to meet business demands. 

• Ensure completion of regular maintenance and cleaning projects. 

• Ensure overall client satisfaction.

Job requirements/Education & Experience: 

• At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience. 

• Supervisory experience required.

• Must be proficient in Windows, Company approved spreadsheets and word processing. 

Must be a quick learner on new software and scheduling systems. 

Physical requirements:

• Long hours sometimes required. 

• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 




General Requirements:


• Must be able to effectively communicate both verbally and written, with all level of employees and clients in an attentive, friendly, courteous and service oriented manner. 

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and clients. 

• Must be able to multitask and prioritize departmental functions to meet deadlines. 

• Approach all encounters with clients and employees in an attentive, friendly, courteous and service-oriented manner. 

• Attend all company required meetings and trainings. 

• Maintain regular attendance in compliance with company standards, as required by scheduling, which may vary according to the needs of the business. 

• Maintain high standards of personal appearance and grooming, including wearing nametags and uniform at specific times. 

• Comply with regulations to encourage safe and efficient company operations. 

• Maximize efforts towards productivity identify problem areas and assist in implementing solutions. 

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. 

• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. 

• Must be able to maintain confidentiality of information. 

• Perform other duties as requested by management. 

• Maintain a warm and friendly demeanor at all times.

PLEASE APPLY ONLINE AT WWW.GREENHOUSEECOCLEANING.COM