& Other Stories is a fashion brand offering women a wide range of shoes, bags, accessories, beauty and ready-to-wear to create their personal style, or story.

Our creative ateliers in Paris and Stockholm design diversified fashion collections with great attention to detail and quality. For us there’s no right or wrong when it comes to style, just possibilities and the joy of self-expression.

We currently have 71 stores and offer online selling on 72 markets through Stories.com and external partners. And we are growing!

Customer Service

• Greet and engage all customers in conversation
• Utilize an organic customer service approach to create an easy and inspiring shopping experience for every customer
• Provide relevant and detailed product knowledge of all & Other Stories merchandise including but not limited to fabric types, washing instructions, garment fits etc.
• Communicates with customers courteously and promptly in-person and via phone
• Promote loss prevention and safety through customer service and established & Other Stories policies and procedures in partnership with store leadership team
• Leads by example and coaches staff in the moment to & Other Stories customer service standards

Operations

• Ability to complete and lead the full garment processing cycle from unloading delivery to steaming per & Other Stories guidelines and best practices to maximize selling opportunities
• Handles customer transactions and questions at the register and packages purchases according to & Other Stories standards in a courteous and friendly manner
• Consistently oversees replenishment of all departments throughout the day to ensure full inventory on the shop floor
• Upkeeps & Other Stories logistic standards and overall cleanliness of stockrooms and back stocked merchandise
• Maintains & Other Stories shop floor standards by ensuring product care is met throughout the day
• Executes reductions, transfers and campaign set ups according to & Other Stories guidelines
• Adheres to & Other Stories values, policies and procedures as outlined in company handbook

Leadership

• Assists the leadership team in the day-to-day supervision of staff by directing and overseeing work flow within the store and ensures that all employee issues are immediately brought to the attention of leadership team
• Performs all administrative routines, including the opening and closing of the store, follows all company practices and procedures and works with timekeeping and scheduling system
• Assigned overall store responsibility in absence of Store Manager or Department Manager

• Actively uses sales information and commerciality standards to make business decisions to obtain highest level of profitability for the store
• Works as a team player with willingness and ability to readily respond to changing circumstances and expectations
• Assists in training new team members with high level of customer service and operational focus by following up on clear goals and providing timely feedback
• Being straight forward and open minded including when receiving and sharing feedback
• Ability to suspend employee based on discretion and approval from Store Manager, Area Sales Manager or Area HR if only manager on duty
• Acts as a management witness, on behalf of & Other Stories, in employee discussions as needed
• Financial Accountability: None

Minimum Candidate Qualifications:

• High School Degree or equivalent; Associates Degree preferred
• 1-2 years of retail customer service experience
• Prior supervisory experience is a plus
• Open availability based on business need
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
• Ability to climb a ladder and use a step stool

Competencies:

• Exceptional customer service and interpersonal skills
• Ability to provide feedback in a constructive and professional way
• Ability to be proactive to drive sales
• Ability to prioritize task execution based on business need
• Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
• Ability to multi-task in a fast-paced environment
• Basic computer skills such as data entry are needed
• Ability and willingness to run a cash register
• Ability to provide constructive, straightforward feedback and coach staff

Job Status: Non-Exempt, Hourly (Part-Time or Full-Time)

EEOC Classification: SLS

All your information will be kept confidential according to EEO guidelines.

This position has an hourly rate of $21.72-24.43