WHAT YOU'LL DO

As an Investigator/Loss Prevention Analyst in the Security function, you will take sophisticated cases head-on through establishing proven partnerships with store and Loss Prevention leadership, local, state, and federal law enforcement agencies, the Investigator is responsible for assisting with a strategy to combat organized retail crime, external and internal theft across the H&M Group within the assigned market.

This hybrid role reports to our Loss Prevention Analytical Manager, USA-CA-PR and is based out of Montreal or our Toronto Support Office.

WHO YOU ARE

We are looking for people with...

• A proactive approach to resolving internal and external losses within all assigned stores through training and awareness
• Ability to define problems collect data and establish facts through proper investigations
• Utilize Loss prevention reporting tools to identify internal and external losses
• Supports with setting goals on relevant KPIs based on analysis, resolving problems, and monitoring performance in line with USA, CA, PR Security focuses
• Responsible for building cases by collecting evidence using all available tools
• Conduct successful nonconfrontational interviews with external or internal patrons through conflict management
• Develop positive work relationship with state and local law enforcement agencies
• Assist the leadership team in enforcing policies and procedures
• Partnership with local Law Enforcement and Mall Security
• Stay current on ORC trends in partnership with other retailers and vendors
• Perform all other duties and responsibilities as required and or assigned to support the security safety and compliance for the 600+ stores in US and Canada
• Identifying and share deficiencies with Global Business Partners
• Investigates and follows up on deviating activities based on analysis, with a focus on training needs, routines, and frauds
•  Identify and surveil fence locations
• Ability to complete multiple tasks with minimal supervision
• Identifying opportunities and supplying feedback regarding tests and new initiatives
• Communicate ongoing investigations to their respective Market and Area teams
• Knowledge and understanding of LP technology equipment (CCTV, Burglar Alarm, Access Control, and EAS) functionalities, terminology, and capabilities
• Host periodic meetings with other retailers to discuss trends and solutions of shrink
• Analytical support and coach the Loss Prevention Analyst team globally to drive the security Loss prevention culture across the H&M Group
• Establish and maintain communication channels with the Loss Prevention Analysts within the region
• Plan and organize phone conferences, workshops, and meetings together with the LPMS system owner

And people who have...

• College degree in criminal justice preferred or equivalent years of experience
• Strong analytical and problem-solving skills
• Experience with Organized retail crime preferred
• Strong organization and time management skills
• Excellent verbal and written communication skills
• Strong professional maturity and the ability to deal with sensitive and confidential information
• Proficiency in Microsoft applications
• Valid Driver’s license
• Fluency in English and French
• Ability to travel at least 40% of the time with occasional international travel

WHO WE ARE​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​

​We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

WHY YOU’LL LOVE WORKING HERE 

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​

• 25% Staff discount on all our H&M Group brands, both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET).​
• In addition to our global benefits, our local markets offer different competitive perks and benefits.

​We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability 

• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years 

• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues 

• We are an inclusive company where you’re encouraged to be yourself at work 

• You will have access to a large global talent community, where career growth and aspirations have no limits 

• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, paid leave programs, and paid time off, including a community day to serve your local community 

JOIN US​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​

​Take the next step in your career together with us. The journey starts here.​

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​