WHO WE ARE 

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. 

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. 

Are you a service minded person who enjoys working swiftly in digital systems and wants to support and elevate our customers shopping experience? 

We want you! 

WHAT YOU’LL DO  

In the role as a Customer Service Agent, we believe that you are an essential part of our customers shopping experience, being the voice and ambassador of H&M. You are an important contributor in our organisation taking H&M to the next steps as a fashion brand. 

You will: 

• Receive contacts from our customers and provide excellent service regardless of situation while also maintaining a high quality of communication. 

• Work in several systems as you will have customer contacts via phone, chat, social media and email. 

• Actively contribute to the work with our values and work environment. Our greatest strengths are teamwork and continuous improvements. 

WHO YOU’LL WORK WITH 

At Customer Service Nordic, we contribute to H&M Groups vision and growth by making our customers lives easier, providing our customers with exceptional guidance and inspiration, whenever and wherever they connect with us. We serve customers to all brands within H&M Group in our markets Sweden, Norway, Denmark and Finland, through their full shopping journey's. You will work with a team of customer service agents supporting our customers, alongside Team Manager and Training and Quality Coach.  

WHO YOU ARE 

We are looking for people with… 

• Strong communication skills in writing and speaking - you are H&M's ambassador, and your ability to create good relationships with our customers is the key to success.  

• Good computer skills and enjoys guiding our customers when navigating our digital platforms such as our website and H&M app. 

• Fluent language skill in spoken and written Swedish.   

• Good level in spoken and written English - as part of an international company, a large part of our daily work is done in English.  

• Other Nordic language skills as Finnish or Norwegian would be highly valued in both spoken and/or written. 

And people who are… 

• Just like everyone at H&M, we believe you are a social, open, communicative, and ambitious team player full of drive and optimism. 

• The role requires that you are efficient, thorough and have a positive approach while maintaining high quality by always be open for improving yourself and the service you give. 

WHY YOU’LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. 

• All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.  

• All our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. 

JOIN US 

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. 

This is a temporary, full-time position (on average 40 hours/week) starting May 5th until end of August 2025, but with the possibility of extension. You will be based in Borås, Sweden and includes working hours daytime 8-19 and Saturday 9-15. 

We have an ongoing selection so please send in your application as soon as possible, but no later than 31st of March. Apply by sending in your CV in English. Due to data policies, we only accept applications through career page. If you have any questions about the role or process, please contact Anna Björkman, anna.bjorkman@hm.com. 

Requirement to have the legal right to work in the location will be applied. 

Take the next step in your career together with us. The journey starts here. 

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application."