iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.
Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here.

Do you enjoy engaging in meaningful conversations and understand the value of social media?

We are looking for a self-driven and ambitious digital-savvy Community Manager for our brand iKhokha.

If working in a high growth company, alongside an engaged team of people in an awesome work environment interests you, then look no further.

So, what will you do?

You will manage and maintain iKhokha’s social media.

You  will be responsible for managing and moderating social media platforms, to engage users and create an interactive relationship between consumers and the company.

Deal Breakers:

• 3-4 years’ experience as a community manager, managing social media communities on behalf of a brand or organization (agency experienced preferred).
• Previous experience working with a media monitoring solution. E.g.: Meltwater
• Solid writing skills with an excellent command of the English language including impeccable. grammar, spelling and phrasing etc. (Bi-lingual advantageous)

Additional knowledge and experience:

• Hardworking team player who is self-motivated and driven.
• Professional and responsible approach to work.
• Must be self-managed and able to complete projects with limited supervision.
• Integrity, energy and creativity.
• Creative and proactive thinker.
• Ability to work under pressure and meet deadlines.
• Ability to troubleshoot and solve problems.
• Meticulous attention to detail.
• Ability to multitask and the flexibility to work across more than one platform.
• Must be able to understand the creative process, think out-of-the-box and be comfortable contributing creative ideas.
• Must be confident, outgoing, and able to interact with customers both on social media and occasionally over other mediums, such as email and phone calls.

What would you be responsible for?

Community Management & Moderation

• Daily monitoring and responding to post/queries and comments across all social platforms.
• Managing and growing brand presence through Facebook, Instagram, Twitter, LinkedIn, TikTok and other platforms.
• Interact with our audiences, using creative means to foster and grow our communities within the iKhokha brand tone.
• Review community comments and posts, and drive engagement.
• Field queries on social media and feed inquiries through to the Support Team.
• Respond to comments to create a positive community and add value to our customer’s experience.
• Escalate possible issues or concerns to relevant stakeholders.
• Identify opportunities to grow the brand and delight customers on social media.
• Seed content and discussions in our communities to keep them active and valuable to our users.
• Assist the social media manager with various social media related tasks.
• Ad hoc tasks such as contacting competition winners and liaising with customers as and when required.

Content Creation

• Collaborate with content team to regularly produce proactive ideas that helps grow brand
• Contribute to brainstorming and ideation sessions
• Analyze and identify social media trends and feedback to the broader team

• Post-graduate degree or National Diploma (or similar), specializing in Copywriting/Journalism/M]arketing, or similar would be advantageous.

Perks of joining the Tribe?

• You get to work in a high growth company. Sink your teeth into meaningful work with tangible results you are accountable for.
• Hybrid, remote and in office work models.
• Remuneration & Benefits. We offer Company contributions to Medical Aid and a Group Risk Scheme.
• Visionary Leadership. 
• Study leave.  
• Access to on demand learning and development.
• A friendly, collaborative culture and a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our onsite Barista.