The award-winning Institute of Culinary Education (ICE) was established in 1975 and has since grown to be one of America’s leading centers for culinary education and recreational cooking. ICE offers comprehensive career training programs in the Culinary Arts, Pastry & Baking Arts, Culinary Management and Hospitality Management. ICE also operates the nation’s largest recreational cooking, baking and wine program, offering over 2,500 classes to 26,000 students annually. Our new 74,000-square-foot facility is located at 225 Liberty Street and is open 355 days and nights a year.

For more information about ICE, please visit our website at ice.edu or connect with us @iceculinary on Facebook, Twitter and Instagram.

The Institute of Culinary Education is an equal opportunity employer.

POSITION SUMMARY:

The award-winning Institute of Culinary Education (ICE) is seeking a Financial Aid Counselor to provide financial aid support to its student body in the Office of Financial Aid. This position is the central point of contact for students seeking eligibility information with respect to financial support in pursuing a culinary education at ICE. 

SPECIFIC JOB RESPONSIBILITIES:

• Meet with students, perspective students, and parents 
  
• Answer telephone calls, respond to emails, and reply to messages from prospective students and parents
• Update student records in CampusVue with activities via data entry or scanning of documents
  
• Perform daily activities assigned internally 
• Review ISIRs carefully and contacting non-selected students to make corrections 
• Follow up on private lenders, such as Sallie Mae (Open Net) and NJ Class (HESAA) for students progress with their loans 
• Draft payment plans 
• Collect federal aid documents, such as verification, selective services, PJs, clearance of “C code” 
• Check NSLDS for students federal aid loan history 
• Review pending files and moving students to pending enrollment 
• Follow up on internal/external issues
• Review classes and following up with students who are on our wait-list 
• Conduct Exit Counseling interviews 
  
• Keep abreast with Federal regulations by attending seminars/workshops on-line as well as offsite

• Associate degree is preferred but will train candidates that show initiative and are fast learners
• May not be in default on federal student loans or owe repayment on a federal grant.
• At least two (2) years of prior-related financial aid work experience - Title IV aid administration/knowledge is required. Intermediate and above experience with MS Office, Excel, and capable of independently researching on government sites as well as the internet
• Knowledge of CampusVue is required
• Adept communicator with a diverse population and comfortable counseling in person, over the phone and via email
• Willing to work evenings, Saturdays and some holidays
• Must be comfortable wearing many hats with a can do attitude, we are a small department in a growing school

• Generous PTO Package
• Free Recreational Classes
• Tuition Assistance
• Tuition free Career Program (Culinary, Pastry, Hospitality, Management)
• No Phone or Walk-In Applications will be accepted.