At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Reporting to our VP of IT, you will create impact within our global IT team. You will help ensure the smooth operation of our internal IT services, providing internal support to our global Jellyfish community. You will be at the forefront of our commitment to technological excellence, ensuring that our systems and processes are aligned with industry best practices.

Your primary responsibilities will include:

• To provide IT support to all users onsite and globally via our Service Management Tool
• Deliver a high level of customer service when assisting staff in resolving IT issues
• Assess and purchase new and replacement hardware
• Test, troubleshooting and adjusting information systems to operate
• Provide application support for programs such as Microsoft Office, Sage Accounts, GSuite, Adobe Creative Cloud
• To provide 1st - 3rd line IT support to all users onsite and globally via our Service Management Tool
• Manage new starter and leaver process/administration
• Produce and maintain departmental procedures, checklists for tasks and FAQ sheets
• Complete daily checks, such as system backups, network devices and meeting room kit ensuring records of checks are maintained
• Propose new ideas on how to improve departmental processes
• Ensure skill base is kept up to date, including passing any applicable technical exams
• Manage ad-hoc project work,
• Maintain meeting room hardware and provide on-site support for meetings
• Manage the onsite network infrastructure

• Minimum of 2 years of helpdesk experience
• English and Spanish
• Experience using Microsoft Windows 10 -11 desktop operating systems
• Experience using MacOS desktop operating systems
• Can demonstrate excellent problem-solving skills
• You seek and implement solutions to streamline and automate processes.
• You demonstrate empathy and adapt your approach to connect with individuals from diverse backgrounds and experiences.
• You're good at adapting strategies and plans to navigate unforeseen circumstances.
• When faced with a problem, you collaborate with the appropriate people to evaluate different options find practical solutions.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.  

💰 Savings fund: You'll save 5% of your monthly income and Jellyfish will contribute the same amount you save to your savings fund.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Grow your career with one paid day each month for self-development and access to LinkedIn Learning with unlimited online courses.

🏥 Health Insurance: We provide a private health insurance policy that includes visual and dental plan coverage.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].

#LI-Hybrid