Kaseya is the leading provider of cloud-based IT management and security software. Kaseya solutions allow Managed Service Providers (MSPs) and IT organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower MSPs and mid-sized enterprises to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya, headquartered in Dublin, Ireland is privately held with a presence in over 20 countries.

The Director, Sales Operations will be a key leader for the Kaseya sales and customer success team. This is a fast-paced, start-up type team driving the continued growth of new business and renewals. This position is a critical role for Kaseya and will report directly to the Chief Operating Officer. This Director will act as the “owner” of implementing and managing all key processes, systems and operations-related activities for the sales and customer success team, as well as acting as a key advisor to the Kaseya leadership team, and will define and manage key business metrics. 

The role will be located at Kaseya’s office in New York City, NY.

Key Responsibilities:

• Drive updated implementation, adoption of CRM and other tools within the sales team
• Drive standards of performance, specific actions & consistency
  
• Generate weekly forecast and metric reports & provide analysis for Sales & Customer Success Leadership
• Proactively diagnose analytics requirements; design and deliver reporting to meet them
  
• Partner with Leaders on business planning and strategy for their respective regions
  
• Strategize, develop and follow through on sales and customer success process, training and on-boarding activities to develop core competency at all levels within sales
• Be a point person for cross-functional communication and collaborate with peers to support the needs of the sales organization
• Administer, manage, and report on bookings forecasts and actual results
  
• Mentor additional Sales/Customer Success Operations anlayst
  

• 5-8+ years’ experience in Sales Operations or Business Operations with a software company, experience with a cloud based company is a plus 
• Superior analytical skills
  
• Advanced MS Excel skills
  
• Experience using CRM applications, with specific knowledge of Salesforce/Netsuite 
  
• Mid-Market/Enterprise software sales experience a plus
  
• Bachelors Degree in Business Administration or related field. MBA preferred
  
• Strategic Advisor with broad sales model experience
  
• Critical thinker and analytical skills 
  
• High energy and comfort working in a fast-paced, start-up type environment
  
• Collaborative and direct communicator
  

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.