NH Bentota Ceysands Resort offers comforting familiarity based on three main pillars – value for money, the best location, and service with a human touch – making stays always a pleasure, time after time.

Director of Operations

We’re looking for an experienced and dynamic Hotel Director of Operations to lead and oversee the day-to-day operations of our hotel. As the Hotel Director of Operations, you will play a crucial role in ensuring the smooth and efficient functioning of various departments, providing exceptional guest experiences, and maintaining high standards of service.

The ideal candidate should have strong leadership skills, a strategic mindset, and a deep understanding of hotel management.

Responsibilities

• Oversee and coordinate daily hotel operations to ensure a seamless guest experience.
• Develop and implement operational policies and procedures to enhance efficiency and service quality.
• Work with the General Manager to create KPI reporting to share with and guide managers in decision making.
• Collaborate with department heads, including front desk, housekeeping, and food and beverage, to optimize workflows.
• Work collaboratively with Executive team to execute quarterly plans.
• Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed.
• Manage and optimize hotel budgets, controlling expenses and maximizing revenue.
• Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards.
• Identify and Implement training needs.
• Continuously pursue personal growth and the growth of your team with the support of the company.
• Ensure compliance with all health and safety regulations, conducting regular inspections.
• Develop and maintain positive relationships with vendors, suppliers, and local businesses.
• Handle guest concerns and complaints with professionalism and a commitment to resolution.
• Stay informed about industry trends and best practices to drive continuous improvement.

• Bachelor's degree in Hotel Management, Business Administration, or a related field.
• Proven experience in hotel operations management, with a track record of successful leadership.
• Strong analytical and problem-solving skills.
• Calm personality.
• Rebranding experience of Food & Beverage.
• International experience.
• Excellent communication and interpersonal abilities.
• Proficiency in hotel management software and Microsoft Office applications
• Demonstrated ability to drive revenue growth and optimize operational efficiency.
• Leadership and team management skills, fostering a positive and collaborative work environment.
• Knowledge of health and safety regulations and best practices.
• Flexibility to work irregular hours, weekends, and holidays as needed.
• Commitment to delivering exceptional guest experiences and maintaining high standards of service.
• Preferable Sri Lankan Citizen.