NH Collection Colombo offers comforting familiarity based on three main pillars value for money, the best location, and service with a human touch – making stays always a pleasure, time after time.

Key Responsibilities

• Develop and implement sales and marketing plans to drive revenue and meet established goals

• Identify target market segment and support to enhance the team’s sales skills and capabilities

• Monitor progress of sales efforts and adjust strategies when necessary

• Monitor industry trends and changes and provide feedback to appropriate departments

• Conduct regular client meetings, presentations to expand the customer base and generate incremental revenue

• Maintain relationships with current and potential customers to help increase brand loyalty

• Respond to customer inquiries and feedback within 24 hours

• Track and analyze sales data to identify areas for improvement

• Collaborate with other departments, such as operations, housekeeping, and maintenance, to ensure customer satisfaction

• Prepare regular reports and presentations to communicate sales insights and recommendations to senior management

Qualifications

• Bachelor’s degree in business, hospitality or related field

• Minimum of 3 years of experience in sales or hospitality industry sales

• Excellent verbal and written communication skills, with the ability to articulate complex ideas and negotiate effectively

• Able to work independently and as part of a team

• Fluent in English is a must, additional foreign language(s) would be an advantage

• Strong understanding of sales and marketing principles and best practices

• Knowledge of customer relationship management (CRM) software and other relevant sales technologies

• Proficient in Microsoft Office Suite and other relevant software programs