Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.

Key Responsibilities:

• Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
• Oversee day-to-day operations ,Shifts  particularly during peak hours, and ensure smooth coordination across departments.
• Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
• Handle escalated guest issues with professionalism and empathy.
• Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
• Prepare and monitor accounts ensures correct account procedures are followed.
• Assist in training and mentoring staff to uphold the highest hospitality standards.
• Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
• Ensure compliance with hotel policies, procedures, and standards.
• Prepare shift reports and communicate relevant details to the management team.

• Degree in Hospitality Management or similar
• Work experience in Middle East in a 4-5 star hotels
• Work experience in supervisory roles in Front Office
• Excellent command of English language (both Oral and Written).
• Arabic language will be an advantage
• Knowledge of the OPERA Cloud system
• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
• Must be able to work well under pressure in a fast paced and constantly changing environment.