Refreshingly understated, contemporary and simple. Whether you want a leisurely family break or romantic escape, AVANI hotels and resorts provide the right space for relaxed and inspired comfort. Discerning service, relaxed dining and engaging recreation facilities for all guests are a given.

Outlet Manager role

Key Responsibilities:

• Lead the operations of a specific outlet, ensuring profitable operations and achievement of business goals
• Accurately forecast business demands and adjust strategies accordingly
• Collaborate with management to develop and execute effective marketing plans
• Maintain an up-to-date manning schedule to ensure optimal staffing levels
• Oversee regular preventative maintenance to keep the outlet in excellent condition
• Uphold and enforce outlet safety and sanitation standards
• Lead by example through a 'hands-on' approach to motivate team members to excel
• Manage team member performance, identifying areas for improvement and providing constructive feedback
• Identify training needs and develop comprehensive training programmes for supervisors and team members
• Deliver training in an effective manner to maximise guest satisfaction and team member development
• Foster a positive work environment that encourages teamwork and high morale
• Implement and monitor quality control measures to ensure consistent product and service standards
• Manage inventory levels and supplier relationships to optimise costs and maintain product quality
• Analyse financial reports and key performance indicators to drive business growth
• Handle guest complaints and feedback professionally, ensuring high levels of guest satisfaction
• Stay abreast of industry trends and competitor activities to maintain a competitive edge
• Ensure compliance with all relevant laws, regulations, and company policies
• Participate in budgeting processes and manage outlet expenses within allocated budgets
• Organise and oversee special events or promotions to drive additional revenue

• College diploma in Hotel Management or related field.
• Previous experience in a Food & Beverage/Restaurant operations management role
• Passion for leadership and teamwork.
• Eye for detail to achieve operational excellence.
• Excellent guest service skills.

Full GCE 'O' Level Certificate

Three traceable references. 

Closing Date: 20th March 2025