NH Hotels offers comforting familiarity based on three main pillars – value for money, the best location, and service with a human touch – making stays always a pleasure, time after time.

To handle all administrative work and to ensure the smooth running operation of the department.

• Performs the duties within the framework defined by the chain and hotel norms and by internal regulations as supervised by the Director of Sales & Marketing.
• Ensures smooth running operation of the Division’s administrative functions.
• Co-operates with all departments for smooth running operation.
• Assists the Director of Sales and Marketing in organizing the filing system of the Division.  Organizes the recording system for all in-coming and outgoing correspondences.
• Handles all typing work required.
• Assists in the dispatch and collection of correspondence in hotel.
• Handles all incoming telephone calls and take messages and follow up.
• Prepares and checks all incoming communication message such as facsimile and email messages.
• Assists in the packing of materials when required, e.g. Hotel brochures, sales kits etc.
• Issues on a monthly basis for a further details and status of residential meeting groups to sales persons, so that if confirmed correct information to be re-entered, if cancelled such space can be released.
• Updates production reports of Corporate & Travel Agents monthly, quarterly and yearly.
• Assists the Director of Sales and Marketing in issuing Travel Agents Contract Rates, questionnaire as requested.
• Ensures that all complaints are reviewed and investigated by Director of Sales & Marketing and follow-up action is initiated by Sales persons.
• Assists to Director of Sales & Marketing is familiar with the operation and application of the hotel’s computer/data processing system and make sure client’s database is updated.
• To keeps all activities as a record such as Incentive Program, Party or sales blitz.
• Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, and Banqueting etc.)
• Sets, in conjunction with the Director of Sales & Marketing and Sales Manager, currents rates as charged by the hotel.
• Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be).
• Promotes the hotel as often as possible through entertaining, conduction, site inspections and presentation etc., of the hotel.
• Be updated with hotel promotion, information related.
• Pays a visit to potential accounts in view of entering into contracts with them, especially commercial accounts.
• The Assistant to Director of Sales & Marketing may be called upon the undertake activities outside his/her own area and to publicize hotels other than his/her own for specific projects and/or programs.
• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
• Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
• Receives in the hotel any important guests whom he has approached.
• Negotiates prices with the clients and certified by DOSM.
• To issues and confirms proposals in writing as a record.

• Education:

  • Bachelor’s degree in Business Administration, Marketing, or a related field.
  • A Master’s degree or relevant certifications in Sales and Marketing would be a plus.

• Experience:

  • Minimum of 5 years of experience in sales, with at least 2 years in a managerial role in a corporate sales environment, preferably in the hospitality industry.
  • Proven track record of achieving sales targets and driving business growth.
  • Strong understanding of corporate sales strategies, including lead generation, prospecting, and closing deals.

• Skills and Knowledge:

  • Excellent communication, negotiation, and interpersonal skills.
  • In-depth knowledge of corporate sales processes and client relationship management.
  • Ability to analyze market trends, competitor activities, and adapt strategies accordingly.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.
  • Strong organizational and time management skills, with the ability to handle multiple priorities.

• Personal Attributes:

  • Highly motivated, goal-oriented, and results-driven.
  • Strong leadership skills with the ability to inspire and motivate a sales team.
  • Detail-oriented with a focus on providing high-quality service to clients.
  • Ability to work under pressure and meet deadlines in a fast-paced environment.

• Languages:

  • Fluency in English is required. Knowledge of additional languages is a plus.

• Other Requirements:

  • Willingness to travel and attend business meetings and events as required.
  • Strong problem-solving skills and the ability to handle challenges creatively.

• Travel: Must be able to travel to meet clients and attend related sales events.
• Working Hours: Flexible, may require working outside regular hours or on weekends.