In 1993, a simple but remarkable concept took root in Portland, Oregon. That concept was to handcraft superior chocolates – chocolates that would not only taste exquisite, but that would look exceptional, as well. The result would be a chocolate indulgence for all the senses.

From that initial idea grew Moonstruck Chocolate Company, where to this day we still handcraft each piece, using only the finest ingredients. We pair our own decadent chocolate with fresh flavors found in the Pacific Northwest and beyond, and then hand-decorate each piece with intricate care.

It all makes for a chocolate experience without compare, and we invite you to share in that experience yourself. It is our sincere hope that you enjoy savoring each Moonstruck Chocolatier delicacy as much as we enjoyed creating it.

Please note: This is a seasonal, part time position, working approximately 20 hours per week. Due to the nature of our busy season, we are unable to grant time off requests during the holidays. 

JOB SUMMARY: This position is responsible for providing quality and efficient customer service to all of the organizations’ customers, sales order entry for all customers, as well as contacting current customer on a regular basis to increase size and frequency of orders.

DEPARTMENTAL RESPONSIBILITIES- The Customer Service Department is responsible for:

• Ownership of and providing superior customer service to all customers. Includes “call in” customers, web customers, large and small retailers, and café customers that call in.
• Ownership of data entry and integrity of all customer orders. Includes “call in” customers, web customers, large and small retailers, and internal customers.
• Ownership of data integrity of all customer master file information and ongoing customer maintenance.
• Ownership of sales order entry cycle, including initiating setup of new customers, order entry, customer maintenance, and customer concerns.
• Ownership of customer concern process, including initial point of customer contact, issue investigation, root cause analysis and solution, credit memo preparation, and follow through of solution.
• Ownership of all sales to customers in the “40” (business to consumer) and “41” (business to business) classification.
• Demonstrate in depth product knowledge when communicating with customers.
• Ownership of front desk/reception functions.

MAJOR POSITION RESPONSIBILITIES:

• Directly manage and grow sales and become the point of contact for all customer needs for an assigned group of customers.
• Field inbound phone calls from various customers.  During interaction with our customers the Customer Service Representative will be expected to:
  • Process customer orders
  • Provide status on customer orders
  • Respond to customer questions regarding our products
  • Manage our B2B and B2C order management systems
• Enter sales orders from faxes, emails and phone calls into the ERP system.
• Downloading and processing of web orders
• Distribute product information, in a timely manner, on our seasonal product lines to the assigned customer base.
• All other duties as assigned.

QUALIFICATIONS AND EXPERIENCE:

• Required previous experience in a customer service/sales role.
• Excellent telephone communication skills and telephone presence.
• Ability to multi-task and follow a project to completion.
• Experience in a consultative selling environment.

ADDITIONAL SKILLS NECESSARY FOR SUCCESS:

• Excellent verbal and written communication skills.
• Ability to work as part of a team, with little direction.
• Ability to work with Microsoft programs such as Word and Excel. 

All your information will be kept confidential according to EEO guidelines.