Guest Relations Coordinator
- Full-time
Company Description
Job Description
POSITION SUMMARY
Working collaboratively with a creative, multi-skilled group, the ideal candidate for Guest Relations Coordinator will be able to support the Marketing Department in the areas of guest advocacy, administration and project management.
Job Description
• Receives, analyzes and takes appropriate actions in response to guest requests via telephone, email and social media
• Manages the investigation, resolution and reporting of all guest feedback and concerns
• Manages feedback database accurately while reporting and seeing guest suggestions and comments through to completion/resolution
• Liaises with chefs, restaurant managers and marketing associates on guest requests
• Supports the project management team on administrative tasks including logistical coordination of all marketing materials and collateral, invoice submission and tracking, and budget tracking and reporting
Qualifications
• Undergraduate degree or diploma in Communications, Marketing or any other relevant field of study
• 1-3 years of progressive experience working in a customer service or marketing/communications role
• Confident and strong communicator with ability to speak to customers, stakeholders, and colleagues in clear and concise matter by both phone and email
• Problem solver, able think through and deal with difficult and stressful situations
• Skilled writer with the ability to write clear, concise and compelling emails and copy without errors
• High attention to detail and accuracy
• Strong organizational skills
• Able to work with autonomy
• Works extremely well under pressure and is able to multi-task on concurrent projects while meeting tight deadlines
• Demonstrates excellent judgement and discretion in handling confidential and/or sensitive information
• Enjoys working in a hands-on and collaborative team environment
• Photography and/or video skills are an asset
• Bilingualism is an asset (English and French)
• Previous restaurant or hospitality experience considered a strong asset
Additional Information
** We thank all applicants for their interest in Oliver & Bonacini Restaurants; however, only suitable candidates will be contacted to continue the application process. **