With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at center of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, Starcom partners with the world's leading marketers and brands, including Bank of America, Best Buy, Kellogg Company, McDonald's, Novartis, Samsung, Visa and more.

Overview:

The SVP, Director, Client Operations is an integral role within a client team, directly responsible for monitoring and building internal operational processes throughout the account across a variety of practices and functions.  The ideal candidate is both detail oriented as well as a big-picture thinker, a strong leader, and expert collaborator.  Major focuses in this role include but aren't limited to: leading and mentoring a team, managing and building client relationships, staffing operations management, and financial/budget management.  

The ideal candidate for this role will be especially strong in financial operations and will partner seamlessly with our Finance team. 

Role Objectives:

• Lead and oversee client operations teams across accounts
• Partner with Finance to establish operational soundness from an account finance perspective
• Act as a practice lead and steward for the Client Operations practice
• Be a point of contact for clients
• Work alongside the planning, investment, operations, finance, and reconciliation teams to execute the end-to-end financial management process inclusive of budget authorization, client billing, supplier invoice reconciliation and payment, and compliance with internal/external audit requirements
• Take lead in project management initiatives 
• Partner with Finance and Procurement teams to deliver financial reporting and tracking (e.g. monthly analysis of planned vs. actual spend, delivery reporting, etc.)
• Manage the tools, systems, and process that enable sound financial operations including planning/investment team support and training
• Build strong relationships with internal stakeholders and groups, facilitating synergy between the planning and activation functions that manage day-to-day client business
• Work with HR and Talent Acquisition to ensure sound staffing processes and operations across the account 
• Lead and mentor team 

• The candidate must have 12+ years of related experience with progressive leadership responsibility 
• Understanding of media advertising planning and buying processes 
• Strong client management/consultative experience both presenting and resolving issues
• Strong critical thinking and problem solving skills
• Must have demonstrable quantitative skills and the ability to dig into the numbers when necessary
• Must have powerful leadership qualities, as will be required to lead external and internal resources into new marketing-effectiveness territories
• Must have a strong attention to detail, and be able to quality-check their teams’ work to ensure data anomalies and mistakes are caught prior to delivery to the client teams
• The role requires strong management capabilities, operational as well as strategic
• Proven history of meeting deadlines in a fast-paced environment
• Hands-on problem solving abilities and a “can do” approach (someone who is a both a thinker and a doer)

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $167,000- $273,500 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.  The Company anticipates the application deadline for this job posting will be 09/23/2024.