SUMMARY: The Director of Academic Advising oversees campus-wide academic advising initiatives and manages professional staff while working directly with faculty advisors. This position is housed within the Center for Student Success and reports to the Associate Dean for Student Success. The Director of Academic Advising is charged with the coordination, oversight, and assessment of undergraduate advising programs and practices to ensure quality academic advising for all students. The Director will coordinate a comprehensive plan for academic advising grounded in best practices and research in advising, retention, and student success.

This position is exempt from the provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay or compensatory time off for additional hours worked. This position is not eligible for visa sponsorship.

Essential Duties and Responsibilities include:

• Oversee Royal Advising, Queens’ model for first- and second-year undergraduate academic advising, in conjunction with a faculty facilitator.
• Supervise full-time professional advisors and support their work with assigned student populations.
• Organize and coordinate academic components of student orientation in collaboration with Student Life and faculty.
• Develop and support a comprehensive training program for faculty advisors in collaboration with department chairs, academic deans and the Director of the Center for the Advancement of Faculty Excellence.
• Ensure ongoing assessment of advising with a view to continually improving its effectiveness and enhancing student experience and satisfaction.
• Assume primary responsibility for escalated advising concerns and support readmitted students with understanding their academic progress and methods for academic recovery.
• In collaboration with department chairs and deans, coordinate the assignment of faculty advisors for undergraduate students with declared majors.
• Coordinate communication to students and advisors regarding academic early warning, midterm warning, and probation.
• Maintain, update, and disseminate resources that facilitate students’ awareness and understanding of their academic standing and progress.
• Act as a resource for campus constituencies and committees whose responsibilities relate to student retention and, as appropriate, take a leadership role in retention initiatives.
• Serve on the University’s Student Support Team, a collaborative team of campus partners tasked with addressing alerts regarding students’ well-being and success. 
• Represent the Academic Advising and/or the Center for Student Success at open houses, admission events, and other functions as necessary.

Non-Essential Duties

• Other duties and special projects may be assigned to meet department and university needs.

Experience, Knowledge & Skills Required

• At least 3 years direct experience with university advising.
• Supervisory experience and/or successful experience as a team leader required.
• Demonstrated commitment to student development and passion for working with diverse undergraduate populations.
• Excellent written, verbal, and presentational communication skills.
• Ability to work independently and as a member of a team.
• Strong organizational and follow-up and follow-through skills.
• Proven ability to safeguard sensitive and confidential information.
• Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands.
• Computer proficiency, particularly in Microsoft Office and other relevant programs.
• Master’s degree in higher education administration, counseling, coaching, or related field required or equivalent experience and education.

Application Process
Does this sound like a good fit? Click on the green “I’m interested” button and submit:

1. A cover letter addressing the position qualifications and experience
2. Current résumé
3. Salary requirements
4. Contact information for three professional references.

Applications received by August 30, 2024, will receive first consideration. Queens will continue to accept applications until the position is filled.

About Queens University of Charlotte

Located in the heart of the nation’s second-fastest-growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, a 403b retirement plan, with two options (pre-tax or post-tax (Roth) contributions) with a generous match, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, disability insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, childbirth and conditions related to pregnancy or childbirth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs.

Any individual with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Queens' job search/selection process should contact the Assistant Vice President of Human Resources at 704.337.2222.

Physical Requirements (with or without reasonable accommodation) require ability to

• Remain in a stationary position, most of the time.
• Exchange accurate information with co-workers and clients, frequently.
• Read reports, create presentations, use a computer system, most of the time 
• Communicate with co‐workers, clients and vendors, most of the time. 
• Write, type, and use the computer, telephone, copier, and other office equipment systems, most of the time. 
• Move about inside the workspace to access resources and office equipment, and attend meetings across campus, regularly. 
• Exert moderate force to move objects, occasionally. 
• Think critically, concentrate on the task at hand, and respond quickly to changes in conditions, most of the time.

Work Conditions 

• Work in an office environment, involving contact with students, faculty, staff, parents, and service providers.
• Work has deadlines, multiple interruptions, high volume and may be stressful at times.
• Occasional requirement to perform work in the evening and/or on weekends to achieve objectives of the position.

Nothing in this job description restricts the university’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects the university’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; this job description is subject to change at any time.