Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, consumer electronics and automotive repair and maintenance. Key brands include Kenmore, Craftsman and DieHard. Sears and Kmart offer a broad range of apparel, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has the Country Living collection, which is offered by Sears and Kmart. We are the nation's largest provider of home services, with more than 11 million service calls made annually.  

The Consultative Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor for conducting sales activities.

Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions

• Meets or exceeds associate performance standards consistently

• Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide 

customer solutions when the product is not available in the store

• Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price 

match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs

• Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection 

Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities)

• Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with 

authorized procedures

• Completes required training in the expected timeframe, and participates in ongoing learning opportunities

• Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate 

merchandise, assist customers, answer phones and ring register)

• Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and 

housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances, Fine Jewelry and 

Footwear; pad set up for associates in Home Improvement)

• Uses basic internet navigation to access and print information and reports

• Performs other duties as assigned

JOB REQUIREMENTS:
• 18 years of age or older (except some locations which may allow for 16 and 17 year olds)
REQUIRED SKILLS:
• Basic reading, arithmetic, and writing and oral communication skills
• Basic Internet navigation skills
PREFERRED SKILLS:
• Sales experience
• Knowledge of offered products and services

All your information will be kept confidential according to EEO guidelines.

Sears is an EOE Minorities / Females / Protected Veterans / Disabled encouraged to apply

To be considered, please apply at:

jobs.sears.com