Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, consumer electronics and automotive repair and maintenance. Key brands include Kenmore, Craftsman and DieHard. Sears and Kmart offer a broad range of apparel, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has the Country Living collection, which is offered by Sears and Kmart. We are the nation's largest provider of home services, with more than 11 million service calls made annually.  

This position is responsible for enhancing the customer experience by providing proactive support for customers and associates, efficiently completing sales and service transactions at the center aisle, department, or exit cash-wraps, assisting the Operations Assistant Store Manager with scheduling, coaching, training, supervising and selecting the Cashier associates as well as maintaining a personal contribution to productivity in the Cashiering function.

SCOPE OF RESPONSIBILITY:

The position personally contributes to the activities of the Cashier team approximately 35% of the time, while the other 65% is allocated to Lead responsibilities.

JOB RESPONSIBILITIES:
•Performs Cashier associate job duties.
•Supports the Operations Assistant Store Manager in developing a high performance team by assisting in scheduling and supervision of Cashier associates, as well as training and coaching Cashier associates and selling associates throughout the store on point-of-sale and selling processes and customer service tactics to enhance sales.
•Understands website navigation and proactively leverages technology in order to facilitate the customer experience.
•Participates in interviews with job applicants and provides input to the Operations Assistant Store Manager during the selection process.
•Leads by example to provide superior customer service (i.e., assist customers, answer phones, partner with selling and sales support associates when assistance is required to ring register, etc.).
•Acts as a role model and personally contributes to attainment of department goals.
•Ensures that the cashwraps are clean and organized for customers.
•Actively monitors and optimizes the customer experience at center aisle or exit cash-wraps; trains all cashiers to promptly greet customers and to page for assistance when three or more customers are in line.
•Ensures optimization of credit, Merchandise Replacement Agreements, multi-channel and other miscellaneous income or sales opportunities.
•Researches all cash variances $50 or more, communicates cash variance corrections to Office Assistant and provides completed research to Loss Prevention daily.
•Accompanies the Operations Assistant Store Manager during the weekly review of Cashiering functions to assist in identifying areas of opportunity and developing action plans for improving performance.
•Assists the Operations Assistant Store Manager with communications to associates regarding upcoming events, work process changes and Company/business initiatives.
•Assists in resolving customer issues and complaints; escalates issues to appropriate Assistant Store Manager as necessary.
•Fosters a team environment.
•May perform limited store opening and closing activities.
•Performs other duties and projects as assigned, including Customer Experience Manager duties.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS:
Education/Training
•Prior customer service training preferred
•Prior HR or equivalent training related to coaching, training and supervising preferred

Experience
•Prior customer service experience preferred
•Prior experience with supervision of business operations in a retail setting preferred
•Prior HR or equivalent experience related to coaching, training and supervising preferred

Role specific abilities/skills
•Ability to assist in leading and developing a team of associates
•Ability to form strong partnerships and communicate well with store team members
•Ability to identify issues and recommend business solutions to the Operations Assistant Store Manager
•Ability to use e-mail and attachments, internet/intranet and computer systems to access, input, modify or print information or to execute moderately complex programs or analyses.

All your information will be kept confidential according to EEO guidelines.

Sears is an EOE Minorities / Females / Protected Veterans / Disabled encouraged to apply

To be considered, please apply at:

http://jobs.sears.com/career/356168/Cashier-Lead-Arizona-Az-Phoenix