Customer Support Engineer

  • Full-time

Company Description

ServiceMax is revolutionizing Field Service. There are more than five million field service technicians in the United States alone tasked with keeping our world running, yet today there is no standard technology for managing the way companies empower them to truly delight their customers in the field. ServiceMax is rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers. The impact of ServiceMax is simple: lower costs, greater efficiency, happier customers; all while increasing revenue.

Our commitment to creating a FLAWLESS experience for our customers is driven by our commitment to our employees and our core values:

  • Finish strong, never give up, play to win.

  • Learn from our mistakes, innovate, take risks.

  • Always raise the bar, every quarter... no complacency.

  • We are our partners best partner.

  • Love for our customer, above all else, turn every customer into a raving fan.

  • Excellent people. We only hire them if we love them.

  • Support each other, collaborate with respect.

  • Soul! We will always be a great place for our employees to work and build their careers. 

We are doing big things at ServiceMax! We have an enormous opportunity ahead of us, and we know that our people will be the difference between execution and mediocrity. We hire results oriented professionals with passion for their work. We work hard of course, but we also have lives outside of the office - we know that this balance keeps us fresh every day. We focus on things that matter, we get stuff done, and we avoid bureaucracy and politics. We have consideration for our colleagues, partners, and customers, and we know we will succeed on the highroad.

Job Description

Job Responsibilities

  • Provide maintenance and support services including participating in the resolution of issue tickets and change requests 
  • Participate in integration, implementation, software updates, bug fixes, change requests and application support activities 
  • Codes, tests and debugs applications programs
  • Operate effectively, clearly, and succinctly in an unstructured environment and demonstrate an awareness of the full breadth of services offered by the firm.
  • Manage the client relationship for ServiceMax and support new business development activities . 

Qualifications


Required Skills / Experience: 

  • Bachelor’s Degree 
  • 0-2 years of Information Technology experience 
  • 0-2 years of experience of providing support solutions for customers 
  • 1 or more years of exposure to Field Service function or equivalent number of years
  • supporting/implementing FS applications would be nice to have but not required 
  • Sound knowledge and hands-on exposure to a major Relational Database Management System
  • (Oracle and/or SQL*Server preferred) 
  • Strong experience with technologies supporting SaaS applications, including XML, Web Services,
  • HTML, Java and JavaScript 
  • Strong client interfacing skills 
  • Ability to work in a globally distributed team environment, liaising with on-site teams and
  • customers 
  • Exposure to Salesforce.com CRM product is a big plus 
  • Excellent oral and written communication skills 

Additional Information

All your information will be kept confidential according to EEO guidelines.