It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Product Team Overview 

We are looking for full-time Masters or MBA graduates with 3-6 years of work experience to join our Product Management team at ServiceNow. As a Product Manager, you will work on complex high-tech problems by undertaking research, designing, and executing analysis, and helping frame and structure complex problems. You will work closely with other team members and stakeholders to accelerate our impact and directly contribute to our overall business strategy. 

Product Management is a team sport at ServiceNow. We have a unique organization structure in which multiple Product Management roles work together to contribute to a product’s success.   

ONLY apply to the role that is most relevant between the Inbound and Outbound. We may still consider you for either - but please only apply to the role that BEST fits what you're seeking. 

Inbound Product Managers plan for and develop new products and future releases of a product. They gather feedback to determine the problems we're trying to solve, then generate a product roadmap. They work with various teams such as release management, design, and engineering development.  

A few key responsibilities of Inbound PMs include:   

• Set product vision & strategy  
• Define the roadmap, requirements & product success metrics  
• Develop and test innovative product ideas   
• Work closely with customers to understand their needs and problems to be solved  
• Own detailed competitive analysis for their feature/product    

Additional possible responsibilities include: 

• Support senior program managers and/or product managers across the entire project lifecycle to deliver critical programs for Service Now initiatives.   
• Work and collaborate directly with Product Managers, Product Design, & Development Teams to build new features and improve adoption on existing features.  
• Build familiarity with scrum process and willingness to contribute to team deliverables.  
• Understand product strategy that sets us up for success as we look to grow to $15B+ in revenue. 
• Research and collect product requirements from key buyer audiences and end-users to determine areas of opportunity for product enhancements. 
• Oversee the product or project timeline, deadlines, milestones as it is being built by development/engineering and communicate with stakeholders to keep them updated.  
• Contribute to the complete product lifecycle, from researching market needs and competition, analyzing customer data, writing product requirements, and delivering product features to market. 
• Understand the technical and business impacts of product decisions that inform tradeoff decisions to optimize against product delivery and customer value.  

• Currently enrolled in an accredited university as a full-time student pursuing a Masters or MBA degree in Engineering, Business Management, Analytics, Computer Science, Information Systems, Applied Sciences, or a related field. 
  • 3 – 6 years of related experience (not to exceed 6 years of experience)
  • Graduating Spring/Summer 2025
• Experience defining and capturing product requirements and transforming them into a product roadmap 
• Strategic mindset: able to drive product strategy that achieves substantial customer value and business outcomes; able to make trade-off decisions considering what’s desirable, viable, and technically feasible. 
• Strong prioritization skills and the discipline to focus on high impact activities  
• Deep curiosity about customer needs, along with building customer relationships and delivering high value solutions 
• Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions. 
• Preferred: Experience or awareness with Agile and the Software Development Lifecycle  
• Preferred: experience working with developers and designers to craft delightful customer experiences in a highly collaborative environment 
• Preferred: Demonstrated project management experience from previous internship, or academic or personal projects 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.