It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:   

Telecom and Manufacturing GTM - Program and Solution Senior Manager

Overall  Role  

As the Telecom and Manufacturing GTM - Program and Solution Senior Manager  you will lead solution strategy and activation for Telecom and Manufacturing solutions, responsible for solution definition, solution design, solution delivery and scaling, and solution tracking. This role is crucial in ensuring that our Telecom and Manufacturing solutions are successful.   

Key outcomes  

• Solution execution: Drive end-to-end solution success across the organization, with expertise in Telecom and Manufacturing industry for solution development and operational rigor to execute  
• Program management: Drive cross-functional teams to align on and execute solution delivery 

Core Responsibilities  

• Execute solution strategy and activate the solution (working cross functionally with Industry GTM, Industry Marketing, Product, Solution Consulting, Solution Sales, and other key stakeholders), including but not limited to:   
• Define the elements of a successful Industry solution and size of the prize, including addressable market, penetration, and flagship customers for key Telecom and Manufacturing solutions 
• Oversee program delivery for technical solution design and product integrations, including timelines, dependencies, risks ,manage and support execution and deliverables of the solution, working closely with Industry GTM and other stakeholders, including: solution first-call-decks, solution storyboard and demo delivery, solution customer transformation stories, other critical solution collateral and enablement content  
• Manage and support scaling of solutions across the org, including:  support successful solution enablement in the field, support solution scaling with partners, support to ensure global alignment for sales and solution plays  
• Track and measure solution success   
• Program manage across the team and work cross-functionally to structure initiatives and drive actionable results: 
• Develop program scope and objectives, actively manage roadblocks and risks, and deliver on business outcomes 
• Orchestrate program execution, coordinate resources and deliverables across multiple workstreams and manage cross functional stakeholders 
• Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business  
• Provide regular updates on the program to senior management stakeholders  

To be successful in this role you have:

• 12+ years of overall experience, with 8+ extensive experience in the Telecom Industry, with business solutions experience you have supported in designing and executing that have innovated the industry.
• Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfortable in business and technical discussions   
• High energy, disciplined execution and prioritization skills, and willingness to do whatever it takes to deliver results  
• Ability to work independently on assignments and complex issues  
• Experience in building trusting relationships and influencing others (incl. executive audiences)  
• Collaborative team player   
• Self-starter who thrives and can multitask in fast-paced and often ambiguous environments  
• Experience in self-serving data through Tableau and / or PowerBI instances a plus  
• Expertise in the enterprise software/ SaaS industry a plus  
• Experience with ServiceNow a plus 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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