It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

GTM Program Manager, Platform Foundation Sales 

Solution Sales is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $30B.  We’re moving fast, and with this rapid scale and dynamic growth we’re hiring a GTM Acceleration Manager to establish a new sales acceleration and program engine to develop and execute transformational GTM initiatives. 

Reporting to the Head of Platform Foundations Sales, the GTM Program Manager will play a pivotal role in transforming the business, increasing sales productivity and ensuring sales excellence across our broad portfolio. You will directly lead, develop and execute a diverse portfolio of strategic initiatives aligned to our GTM strategy. Success will require cross-functional, matrixed leadership with expert level communication and collaboration skills. You will partner closely with senior leadership, program sponsors and stakeholders across sales and other functions. This role is a critical connection between the development and execution of our go-to-market strategy. 

The role is critical to activating the full force of the ServiceNow GTM engine to sell the full breadth of the ServiceNow portfolio.  You will help shape our strategy to unlock the massive opportunity with RaptorDB Pro, drive increased inclusion rates for our Vault offering, and accelerate the launch of Workflow Data Fabric. 

The ideal candidate is a proven relationship builder, versatile, and an intellectually curious individual who can develop trust with key leaders and stakeholders across the organizations to “make it happen”. The candidate must be able to combine deep global sales program leadership experience with the organizational savvy to drive transformation and successful change management.    

Key Responsibilities: 

• Partner with Sales leaders and specialist sellers to identify and prioritize a portfolio of strategic initiatives aligned to our business objectives; 

• Directly lead large scale, global programs and initiatives from concept through successful execution.  

• Deliver resources and hands-on support to field teams to simplify the sales cycle and support higher win rates and faster deal cycles.   

• Collaborate across Solution Sales and a broad spectrum of business stakeholders to ensure alignment on business objectives, scope initiatives, identify and engage resources, define program/project plans, and ensure successful execution to achieve agreed upon business outcomes 

• Collaborate with peer leaders to establish best practices, foster knowledge sharing & skills development across the organization 

• Measure, adapt and tune programs to optimize outcomes and drive measurable impact for the business.  

• Build consensus and rally field teams and leaders behind the opportunity to grow our Portfolio Foundations business 

• Define success metrics, influence dashboards/visibility and Business Intelligence projects, facilitate inclusion into existing pipeline & forecast cadences, and support communications to drive awareness and field engagement. 

• 6+ years of experience in program leadership, sales or sales ops/planning at a top technology company.   

• Hands-on experience in a sales organization and deep understanding of go-to-market functions 

• Proven program management experience leading large scale, cross-functional programs including change management to drive successful adoption 

• Strong communication, cross-functional collaboration and executive presence is critical for success. 

• Energetic self-starter with a proven track record for getting things done in a high-growth, dynamic sales environment.   

• Highly skilled at building trusted relationships with peers and stakeholders. 

• Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups 

• Ability to think strategically, understand the big picture and connect the dots between strategy and operational priorities, as well as translate the strategy into effective program execution and tangible outcomes. 

• Comfort with challenging the status-quo and identifying opportunities for improvements in our GTM 

• Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing.  Able to drive consensus around business priorities, while also able to clearly voice dissent to influence organizational direction. 

• Demonstrated exceptional learning agility 

• Independent thinker with a “Win as a Team” approach 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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