It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What You’ll Do: 

As a member of the Executive Communications team, you’ll help us bring to life our team’s goal to engage, inspire, and activate our various audiences. Everything moves quickly at a high-growth company, and we’re looking for someone to work across the many facets of our team. This includes playing a leading role in our editorial strategy.  

How You’ll Do It: 

• Writing –You’ll be the ‘first pen’ for assets such as briefing docs, townhall scripts, and thought leadership. You’re comfortable in ghostwriting and sharing stories about leadership lessons, strategy, and how ServiceNow makes the world work better for everyone (to name a few!). You’re also comfortable creating written assets/stories on behalf of multiple executives, seamlessly switching voices as needed.  

• Team editorial support – You will help improve our team processes and editorial management. You’ll also partner with comms operations to measure success towards our team’s goals. This will include measuring engagement across all internal and external channels and connecting to business partner metrics that show where we’ve been and help us determine what’s next.  

• Trend tracking – You’ll have a journalistic mindset, seeking out new trends, channels, and ways to communicate in partnership with the broader communications team.  

If you’re hungry to build a career in executive communications, this is a great opportunity to develop world-class communications skills and practices with growth potential across the team and business.  

Who You’ll Work With: 

Our team works closely across all of Communications, and the office of the President and CFO. We’re laser-focused, yet flexible, and are always up for a new challenge. And most importantly, we’re fun. We don’t take ourselves too seriously.  

Who you are: 

You know how to create engaging communications assets – whether it’s for internal employees or C-suite audiences. You have good analytic and decision-making skills. Your strong communication skills help you influence others. You love trying new things and always come to the table with fun ideas. You love to write and are highly intellectually curious.  

Our minimum requirements for this role include:  

• Bachelor’s degree in English, journalism, communications, organizational change, or related field  

• 5-7 years of communications experience, with an interest in building a career in corporate communications at a tech company  

• Strong project manager (experience supporting communication campaigns a plus!) 

• Cross-functional, global project experience  

• Ability to innovate and produce creative, yet measurable results  

• Resourceful and motivated communicator who can independently prioritize shifting workloads in a high-growth, ever-changing environment  

• Excellent writer and verbal communicator—ability to write and tell great stories!  

• Creative, visual storyteller with an eye for detail and a great sense of  humor

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $112,200 - $196,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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